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“Nice place, nice staff” 5 of 5 stars
Review of Holiday Inn Express Baltimore - BWI Airport West

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Holiday Inn Express Baltimore - BWI Airport West
2.5 of 5 Hotel   |   7481 Ridge Road, Hanover, MD 21076   |  
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Ranked #5 of 13 Hotels in Hanover
Iowa
Top Contributor
81 reviews 81 reviews
33 hotel reviews
Reviews in 37 cities Reviews in 37 cities
32 helpful votes 32 helpful votes
“Nice place, nice staff”
5 of 5 stars Reviewed May 15, 2013

In Baltimore one more night on business. Wanted to stay close to BWI. Nice place. Staff very friendly, courteous and helpful. Shuttle was nice as they shuttled me to BWI to catch lightrail to Camden Yards for Orioles - Padres game. Advised me how early to get to airport for my 6:38 flight this morning. I will stay here on a future business trip to Baltimore.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TamikaBrown, Assistant Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, May 23, 2013
Thank for staying with us here at the Holiday Inn Express BWI-West. We're glad you've had a great experience here at our hotel. As it is our pleasure to make sure that our guest receive the best customer service. As always we thank you for choosing our hotel and we look forward to seeing you again during your future travels.
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121 reviews from our community

Traveler rating
    61
    38
    11
    8
    3
See reviews for
33
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37
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Middletown, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 7, 2013

This hotel was recently renovated and the rooms are spectacular. The hotel has a very modern feel to it and everything is well kept. Staff was very accommodating and my room was clean and spacious. Microwave and refrigerator in the room is a nice touch. Complimentary breakfast was plentiful, the exercise room was adequate and the complimentary shuttle service to the lite rail is a great feature. I would recommend this hotel to anyone traveling in this area. I will definitely return.

Room Tip: I would recommend a king room for couples.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TamikaBrown, Assistant Front Office Manger at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, May 22, 2013
Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad you've had the chance to enjoy the new and improved Holiday Inn Express! We would like to thank you for taking the time to give us your comments and feedback for it is greatly appreciated. As we strive to provide our guest with the best customer service. Thanks agoin for choosing our hotel and we look forward to seeing you again during our future travels.
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Williamsport, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 18, 2013

This hotel is a great place to stay if you are interested in shopping and dining at the Arundell Mall which is only about a quarter of mile away. Very quiet location, very clean hotel and the staff is wonderful and pleasant. Loved the fresh strawberry water and orange water that was in the lobby. It was so refreshing! The staff was able to provide us with a roll away bed that I hadn't planned on needing, they had it in our room in less than 10 minutes. There is a Denny's located right next door in the same parking lot if you want a late night snack!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TamikaBrown, Assistant Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, May 22, 2013
Thank you for taking the time to provide us with your comments and feedback. We're very happy that you've enjoyed your stay here at our hotel. It's our pleasure to provide our guest with the best customer service. We're gald you had the chance to enjoy some of our water and fresh fruit. We wanted to add a new flavor besides lemons and limes. All of our guest seem to love the new flavor that we've added to the water. As always we thank you for staying here with us here at the Holiday Inn Express BWI-West. We look forward to seeing you again during your future travels.
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Herndon, VA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 10, 2013

Used the Park & Fly package night before 6AM flight to meet a cruise ship. Woke up to 4" snow already on the ground and mounting terror over the variety of ramifications of missing ones cruise ship departure. This Express was more than promised - from safe and accurate shuttle bus drivers and sparkling rooms to 24 Hour Denny's next door. The trip was adventurous. We met the cruise in time. Helpful to get off to a good start from this Express.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TamikaBrown, Assistant Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, April 12, 2013
We are very happy that you've had a great experience here at our hotel and that we were able to accomodate all of your lodging needs. We hope you had a wonderful time on your cruise! It is our pleasure to provide our guest with the best customer service. As always we thank you for staying with us at the Holiday Inn Express BWI-West. We look forward to seeing you again during your future travels.
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Arlington, Virginia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 28, 2013 via mobile

I stayed here one night to catch an early-morning flight at BWI. The check-in clerk was SO nice, and I got to play a little spin-the-wheel game, after which she gave me a free treat! Then she called me in a few minutes to ask if my room was okay. (It was just fine.) They have a nice fitness center, free breakfast and a free shuttle to the airport. The HVAC unit was a little loud but not too bad. Very nice folks.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TamikaBrown, Assistant Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, April 1, 2013
Thank you for staying with us here at the Holiday Inn Express BWI-West. It was our pleasure to have met all of your lodging needs. We're very happy that you've had a great experience here at our hotel. We're glad to see that you enjoyed the wheel at check-in as we show our appreciation for your loyalty as a Priority Club Member. As always we really appreciate you taking the time to give us your comments and feedback. Please continue to think of us during your future travels.
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21754
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 14, 2013

I recently stayed at this hotel before an early morning flight out of BWI. The hotel has a shuttle that will take you anywhere in the area for free. They took me and a colleague to a nearby restaurant (there is a new casino too that they can take you to), dropped us off, and then came and pickup us up later. The next morning they took me to the airport and I was able to keep my car there for 5 days for free (choose the Park and Stay option). It was A LOT cheaper than parking but close to even if you include the cost of the hotel stay compared to parking at BWI. When I returned, I called them and they came and picked me up and brought me back to my car.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TamikaBrown, Assistant Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, March 17, 2013
Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad you enjoyed your stay and that we were able to accomodate all of your lodging needs. We look forward to seeing you again during your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Killeen, Texas, United States
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 8, 2013

Loved the hotel....really. Breakfast was good, loved the fresh fruit, and decent coffee. My problem started and "continued" with the $100.00 hold on my credit card for incidentals...My company had a pre authorized credit card to pay for my stay, I simply provided a personal credit card to cover amenities and incidentals. And thats where the Nightmare began!!! Instead of holding funds as previously discussed, they (holiday inn) "charged" me for every night on my personal card. Easy fix, right? Talk to management and everything should be fine?? How about i was charged not only once, not twice, THREE TIMES!! but to add insult to injury, they charged the full amount of my stay on my personal creditcard!!!!!!!!!! As I type this review right now, (having checked out a day prior) I'm still waiting for this hotel to correct the issue "they" created..... To be clear, I was refunded my funds the two previous times during my stay (incidentals $100.00 for 3 days at a time), but for the hotel to turn around and erroneously charge the wrong card!?!??! Simply unacceptable. Polite and friendly though they might be, untrained & unprofessional staff will ALWAYS leave patrons leaving feeling less than likely to ever return. Perhaps the Hampton up the street will have better trained staff....

Room Tip: Insist that you pay for incidentals as you need them!!!!! Or decline them altogether.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, March 27, 2013
Dear Frank B,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding breakfast.

However, We’re sorry you received poor customer service from our staff which was unacceptable. We will address this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Address: 7481 Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Hanover
#8 Business Hotel in Hanover
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
Number of rooms: 159
Official Description (provided by the hotel):
Holiday Inn Express BWI has heard your comments about the need to upgrade our hotel and are happy to report that we have just completed a 100% total renovation. From walls and cielings to carpet and furniture you will find we have thought of all your comments and needs. We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more   less 
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Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Hanover
Hanover Holiday Inn

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