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“Super-friendly staff near BWI airport” 4 of 5 stars
Review of Holiday Inn Express Baltimore - BWI Airport West

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Holiday Inn Express Baltimore - BWI Airport West
2.5 of 5 Hotel   |   7481 Ridge Road, Hanover, MD 21076   |  
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Ranked #8 of 13 hotels in Hanover
Arlington, Virginia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
“Super-friendly staff near BWI airport”
4 of 5 stars Reviewed March 28, 2013 via mobile

I stayed here one night to catch an early-morning flight at BWI. The check-in clerk was SO nice, and I got to play a little spin-the-wheel game, after which she gave me a free treat! Then she called me in a few minutes to ask if my room was okay. (It was just fine.) They have a nice fitness center, free breakfast and a free shuttle to the airport. The HVAC unit was a little loud but not too bad. Very nice folks.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TamikaBrown, Assistant Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, April 1, 2013
Thank you for staying with us here at the Holiday Inn Express BWI-West. It was our pleasure to have met all of your lodging needs. We're very happy that you've had a great experience here at our hotel. We're glad to see that you enjoyed the wheel at check-in as we show our appreciation for your loyalty as a Priority Club Member. As always we really appreciate you taking the time to give us your comments and feedback. Please continue to think of us during your future travels.
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100 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
21754
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 14, 2013

I recently stayed at this hotel before an early morning flight out of BWI. The hotel has a shuttle that will take you anywhere in the area for free. They took me and a colleague to a nearby restaurant (there is a new casino too that they can take you to), dropped us off, and then came and pickup us up later. The next morning they took me to the airport and I was able to keep my car there for 5 days for free (choose the Park and Stay option). It was A LOT cheaper than parking but close to even if you include the cost of the hotel stay compared to parking at BWI. When I returned, I called them and they came and picked me up and brought me back to my car.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TamikaBrown, Assistant Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, March 17, 2013
Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad you enjoyed your stay and that we were able to accomodate all of your lodging needs. We look forward to seeing you again during your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Killeen, Texas, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 8, 2013

Loved the hotel....really. Breakfast was good, loved the fresh fruit, and decent coffee. My problem started and "continued" with the $100.00 hold on my credit card for incidentals...My company had a pre authorized credit card to pay for my stay, I simply provided a personal credit card to cover amenities and incidentals. And thats where the Nightmare began!!! Instead of holding funds as previously discussed, they (holiday inn) "charged" me for every night on my personal card. Easy fix, right? Talk to management and everything should be fine?? How about i was charged not only once, not twice, THREE TIMES!! but to add insult to injury, they charged the full amount of my stay on my personal creditcard!!!!!!!!!! As I type this review right now, (having checked out a day prior) I'm still waiting for this hotel to correct the issue "they" created..... To be clear, I was refunded my funds the two previous times during my stay (incidentals $100.00 for 3 days at a time), but for the hotel to turn around and erroneously charge the wrong card!?!??! Simply unacceptable. Polite and friendly though they might be, untrained & unprofessional staff will ALWAYS leave patrons leaving feeling less than likely to ever return. Perhaps the Hampton up the street will have better trained staff....

Room Tip: Insist that you pay for incidentals as you need them!!!!! Or decline them altogether.
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, March 27, 2013
Dear Frank B,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding breakfast.

However, We’re sorry you received poor customer service from our staff which was unacceptable. We will address this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Willow Grove
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 7, 2013

Very pleased with our last minute decision to stay here when our flight plans changed suddenly due to the weather(PHL to BWI). The hotel was very clean, comfortable and the shuttle service to BWI was v convenient!! The stay, park and fly program fit our needs perfectly! The staff at the front desk was courteous and suggested a bagged to go breakfast when we mentioned that we had a 6:15AM flight the next morning. Our car appeared un-touched--we parked in a well lighted area in the front- when we returned 14 days ater. We couldn't have been more pleased at our decision!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TamikaBrown, Assistant Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, March 8, 2013
Thank you for staying with us here at the Holiday Inn Express BWI-West. We are very pleased to have met all your lodging needs, as it is our pleasure to provide you with the best customer service. We're really glad you enjoyed the On The Go Breakfast. We want to look out for the early risers as well, since breakfast is the most important meal of the day. We hope you had a wonderful vacation and we look forward to seeing you again during your future travels.
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Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 25, 2013

I will give credit to the hotel because it's one of the original-generation properties that has been renovated. Lipstick can only do so much, and as a platinum member, I've stayed at lots of properties -- but this one's renovation is pretty favorable. Regardless, two of the top cardinal sins in the hospitality industry are lack of hot water and lack of functioning HVAC.

I noticed the hot water was lukewarm in the afternoon when I took a shower. Then, when I returned after a business dinner, the hot water ran cold. I contacted the desk, and they said the system had been reset 30 minutes ago. I waiting 90 minutes to take a shower again, and this time, it was very cold.

I'm not in boot camp, at war or in a state of emergency. And I noticed from reviews that problems with hot water have come up at this property before. As a consumer reporter, I give a warning to my fellow consumers. An otherwise good experience here has been tarnished.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TamikaBrown, Assistant Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, February 6, 2013
We sincerely apologize for the inconvience that you've experienced at our hotel regarding the hot water. We would like to thank you for taking the time to give us your feedback. We have forwarded your comments and concerns to the General Manager, Karl Lyons. We would like for you to contact Mr. Lyons at the hotel 410-684-3388 to futhur discuss this matter and make it right by you. As always we thank you for staying here with us here at the Holiday Inn Express BWI-West and we look forward to speaking with you.
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New York City, New York
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 14, 2013

The hotel's park and fly program lets us start our vacation relaxed and stress free.The room is comfortable and spacious and the staff is friendly and helpful. The shuttle service is quick and efficient-both to and from the airport.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TamikaBrown, Assistant Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, February 6, 2013
Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad we could accomodate all of your lodging needs here at our hotel. It's our pleasure to provide you with the best customer service. As always we thank you for choosing our hotel and we look forward to seeing you again during your future travels. We hope you had a wonderful vacation!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Collingwood, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 6, 2013

We stayed at this hotel unexpectedly due to a flight cancellation. It was very clean, quiet, and smelled good :) The breakfast was very impressive - lots of options, and they even provided to-go bags to pack our own breakfast options to take to the airport. I was very impressed as it has been a while since we've stayed in a "chain" hotel, and this exceeded my expectations!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TamikaBrown, Asst. Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, January 8, 2013
Thank you so much for staying with us at the Holiday Inn Express BWI-West. We are very pleased that you've had a wonderful experience here at our hotel. We really appreciate your comments and feedback as we strive to provide the best customer for our guest. We hope to see you again during your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Address: 7481 Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
Official Description (provided by the hotel):
Holiday Inn Express BWI has heard your comments about the need to upgrade our hotel and are happy to report that we have just completed a 100% total renovation. From walls and cielings to carpet and furniture you will find we have thought of all your comments and needs. We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more   less 
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Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Hanover
Hanover Holiday Inn

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