I will give credit to the hotel because it's one of the original-generation properties that has been renovated. Lipstick can only do so much, and as a platinum member, I've stayed at lots of properties -- but this one's renovation is pretty favorable. Regardless, two of the top cardinal sins in the hospitality industry are lack of hot water and lack of functioning HVAC.
I noticed the hot water was lukewarm in the afternoon when I took a shower. Then, when I returned after a business dinner, the hot water ran cold. I contacted the desk, and they said the system had been reset 30 minutes ago. I waiting 90 minutes to take a shower again, and this time, it was very cold.
I'm not in boot camp, at war or in a state of emergency. And I noticed from reviews that problems with hot water have come up at this property before. As a consumer reporter, I give a warning to my fellow consumers. An otherwise good experience here has been tarnished.