I will give credit to the hotel because it's one of the original-generation properties that has been renovated. Lipstick can only do so much, and as a platinum member, I've stayed at lots of properties -- but this one's renovation is pretty favorable. Regardless, two of the top cardinal sins in the hospitality industry are lack of hot water and lack of functioning HVAC.
I noticed the hot water was lukewarm in the afternoon when I took a shower. Then, when I returned after a business dinner, the hot water ran cold. I contacted the desk, and they said the system had been reset 30 minutes ago. I waiting 90 minutes to take a shower again, and this time, it was very cold.
I'm not in boot camp, at war or in a state of emergency. And I noticed from reviews that problems with hot water have come up at this property before. As a consumer reporter, I give a warning to my fellow consumers. An otherwise good experience here has been tarnished.
- Official Description (provided by the hotel):
- Holiday Inn Express BWI has heard your comments about the need to upgrade our hotel and are happy to report that we have just completed a 100% total renovation. From walls and cielings to carpet and furniture you will find we have thought of all your comments and needs. We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more less
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- Also Known As:
- Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
- Holiday Inn Hanover
- Hanover Holiday Inn