I can't actually comment on the standard of this hotel as we didn't get to stay here. I booked this hotel six weeks in advance for one (Thursday) night & paid in full an advance non-refundable rate. I specified on booking that we would be arriving around 9.30p.m. We were arriving after an 8 hour flight from the UK & after picking up a hire car. We didn't want to travel far in a strange car in a strange city at night when jet-lagged, so this hotel seemed perfect for us. However on arrival at 9.30p.m. we were told that the hotel was full, along with all the other hotels in the local area. They had therefore booked us in to a Holiday Inn in Laurel which is 18 miles away & in the wrong direction for where we had to be the following morning. The staff were as helpful as they could be in this situation. We were given a formula letter with our names hand-written in explaining the situation, so we got the impression that this overbooking happens quite often. The room rate at this hotel included breakfast but the room we were given at the Laurel hotel didn't & there was no offer to cover this cost for us, despite the inconvenience we had suffered. The hotel in Laurel was fine when we got there but we really felt we were put into the dangerous situation that we had hoped to avoid, in having to drive so far at night in an unfamiliar car & location when exhausted from travelling. We have stayed in a number of Holiday Inn's, Express's & Crown Plaza's all around the world & have always been happy with the service & accommodation provided. I have also been a Priority Club member for over 20 years. We will not be staying again with this hotel group as we will always be afraid that this will happen again. I'm not a serial complainer (see my other reviews) but I do want to make people aware that even if they have booked & paid in advance in full, they are not guaranteed a room!
- Official Description (provided by the hotel):
- Holiday Inn Express BWI has heard your comments about the need to upgrade our hotel and are happy to report that we have just completed a 100% total renovation. From walls and cielings to carpet and furniture you will find we have thought of all your comments and needs. We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more less
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- Also Known As:
- Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
- Holiday Inn Hanover
- Hanover Holiday Inn