I stay at a lot of hotels every year and it’s always appreciated for staff to go beyond the basics. They were helpful at check in and offered to get my Rewards number and had a nice treat to take to your room. On this trip, I did not have a vehicle and they offered free service to the Mall and train station. Staff was helpful on all counts and the room was a basic HI room, but clean and had free internet. Breakfast was done well also.