Check in was challenging. I arrived in the evening after an exhausting flight across the International Date Line. I needed to extend my stay one night, and as a Priority Club member, I thought this would be easy as long as they had a room available. The attendant was an older woman with a British accent who kept fiddling with the keyboard and telling me that in order to do this I would have to physically move to another room. This made no sense to me, and I told her to just book me in any room where I could stay two consecutive nights. I was so tired I slumped over the counter and put my head down for a while until she finally agreed to let me stay in the same room for two nights. She made it seem like a huge favor. Huge pain in asparagus. Breakfast service and coffee excellent, however dining room and lobby TVs have CNN news all the time which is obnoxious. I saw a desk clerk change from sports to CNN so he could watch from the front desk. But it is clean and the stuff works.