We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice Hotel for 4 nights near BWI” 4 of 5 stars
Review of Holiday Inn Express Baltimore - BWI Airport West

Save Saved
You added Holiday Inn Express Baltimore - BWI Airport West to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
IHG Orbitz.com
and 9 more sites!
Holiday Inn Express Baltimore - BWI Airport West
2.5 of 5 Hotel   |   7481 Ridge Road, Hanover, MD 21076   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #7 of 13 hotels in Hanover
Martinez, California
Top Contributor
81 reviews 81 reviews
40 hotel reviews
Reviews in 32 cities Reviews in 32 cities
220 helpful votes 220 helpful votes
“Nice Hotel for 4 nights near BWI”
4 of 5 stars Reviewed October 11, 2012

We stayed in room 105 at this hotel in Hanover, MD recently, to visit nearby relatives. It's not the Inner Harbor or a fancy hotel but the Holiday Inn Express model worked quite well for us.

We had a room with two queen beds. Very spacious and clean room, with a bathroom large enough for two people --- decent towels and a very nice large adjustable shower head.

Plenty of standard amenities were available, like an iron and hair dryer and flat screen TV --- and the added pluses of a microwave and fridge. Also a desk, ergonomic office chair and side chair. VERY comfortable beds and numerous pillows labelled *soft* and *firm* so you can take your choice. It was a relatively quiet sleep --- the one exception being our first night when a family next door (there was a connecting door) had a crying baby. Easy to hear but didn't wake us in the middle of the night (thank you, baby).

The free wireless worked well --- always important for us. For those who need to print a boarding pass, there are two super-fast computers near the lobby which have a printer.

For snackoholics, there is a little store next to the front desk where you can buy candy (and a variety of snacks such as one would find in a vending machine), drinks and things to heat up in the microwave.

As always, we prefer interior corridors and an elevator, but were pleased to be on the first floor to not need the available elevator.

There is a healthy continental breakfast each morning, until 10am, with the possibility of pancakes made by a new-fangled machine. Pancake-lovers will enjoy it. Also, for those who get hungry later in the day, the hotel shares a parking lot with Denny's. We also appreciated the free, secure parking.

What was lacking for us ( might be anecdotal -- a one-time only occurrence, I hope) was the staff. They either seemed aloof or inefficient (several examples) and the worst part of it was when we needed the shuttle to pick us up and it took forever, due to (supposedly) their radio in the shuttle not working. We did have a car but depended on the shuttle just one day (which they claim runs reguarly each half hour) as we thought it would be easier. It was ineffective. We didn't depend on their shuttle again.

Other than that ---- we had a pleasant, comfortable stay at the Holiday Inn Express and if someone doesn't need to be in the middle of action downtown (or totally depend on the shuttle), it is a very nice place. Near the Arundel Mills Mall and a number of restaurants, by car.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TamikaBrown, Assistant Guest Service Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, October 14, 2012
We here at the Holiday Inn Express BWI-West would like to thank you for staying with us. We are very pleased to have met your lodging needs, with the exception of our shuttle service. We sincerely apologize for the inconvience that you experienced with regard to our shuttle service. We will be sure to share your comments with our shuttle team to insure that this type of occurence doesn't happen again. We hope that you choose us for your lodging needs during your future travels and that your next stay with us will be an excellent one!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

184 people have reviewed this hotel

Traveler rating
    72
    61
    25
    16
    10
See reviews for
38
36
22
64
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Any
English first
Fort Knox, KY
Top Contributor
57 reviews 57 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 10, 2012

Staff is sloppy and apathetic. Room was clean, comfortable and pretty nice. Walls are thin and you can hear the neighbors. Location is excellent, just a couple of miles from the airport, Arundel Mills, gambling and Fort Meade. If only the service matched the location...

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, October 25, 2012
Dear wadd003,

Thank you for taking the time to complete a review on your stay. It is nice to know that you have noticed the cleanliness of our rooms. Our hotel is very proud of its level of service, cleanliness and quality of its product. However, I would like to for the difficulties you had experienced with the hotel staff. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.


Sincerely,

Janice A
Case Manager
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
66 reviews 66 reviews
28 hotel reviews
Reviews in 39 cities Reviews in 39 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed October 10, 2012

Spent two nights and we were delighted. Business trip and did not spent too much time in the hotel. Room was spacious, clean and comfortable. Heat pump turned on and off frequently but that is expected in hotels. I would rather stay at comfortable temperature.
Breakfast was good, business center was adequate. Did not use fitness room but it looked great. Bathroom was clean and spacious. Shower was fuctional and adequate.
Staff was friendly and attentive. Parking area was clean. Hotel offer shuttle but we did not use it. It displayed airline departure and arrival in lobby which was great for travelling people. Over all good hotel.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TamikaBrown, Asst. Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, October 30, 2012
Thank you for staying with us here at the Holiday Inn Express BWI-West. We really appreciate you taking the time to give us your feedback in order for us to insure that our guests have the best customer service. We're very happy that you've had a wonderful stay here with us and that you will think of us in your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, New Jersey
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 30, 2012

Only spent one night here before my flight out of BWI but was very happy. Shuttle to and from airport plus local attractions. Great mall right down the road with many good resturaunts and bars. Staff was very friendly and rooms were modern and clean. Really very happy with my stay

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noblesville, IN
Top Contributor
76 reviews 76 reviews
19 hotel reviews
Reviews in 50 cities Reviews in 50 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed September 27, 2012

Some hotels will treat you like a second class citizen when you prepay through a secondary service like Hotwire. Not this place. I received great customer service from everyone from checkin to checkout. When they found out we were attending a game in Baltimore, they offered the shuttle to take us to the light rail station at the airport and were prompt to pick us up on our return. The hotel was clean and they provided everything that was needed. The breakfast was good and there was plenty to choose from. They had a cool automatic pancake machine. I will definitely stay here again next time I am in Baltimore.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Webster, NY
Top Contributor
82 reviews 82 reviews
16 hotel reviews
Reviews in 32 cities Reviews in 32 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed September 5, 2012

Good stop for our brief overnight stay. Staff courteous. Room clean and updated. First floor lobby smelled of smoking but our room was ok.

Breakfast was nice but very crowded in a small room. Staff had a bit of trouble keeping food and supplies stocked during breakfast rush.

We would return.

Stayed August 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 4, 2012

We stayed here at the end of a very long trip so we could get out to BWI in the morning for our flight home. It is in a great location, right by the rental car return and they have a terrific breakfast in the morning. The beds are very comfortable and the rooms are clean and new. It was the perfect end to our trip and we enjoyed it very much.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TamikaBrown, Assistant Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review, October 16, 2012
Thank you for choosing the Holiday Inn Express BWI-West for your lodging needs. We are very pleased that we could be a great ending to your vacation. Hope you had a chance to enjoy our signature cinimmon rolls and pancakes at our breakfast bar. We really appreciate you taking the time to give us your feedback. Thank you so much for staying with us and we hope that you choose us in your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Holiday Inn Express Baltimore - BWI Airport West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Express Baltimore - Bwi Airport West Hotel
Holiday Inn Express Baltimore
Holiday Inn Hanover
Hanover Holiday Inn
Address: 7481 Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Hanover
#7 Business Hotel in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
Official Description (provided by the hotel):
Holiday Inn Express BWI has heard your comments about the need to upgrade our hotel and are happy to report that we have just completed a 100% total renovation. From walls and cielings to carpet and furniture you will find we have thought of all your comments and needs. We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Orbitz, Travelocity, Booking.com, Expedia, Priceline, Agoda, TripOnline SA, Hotels.com, Venere and Otel so you can book your Holiday Inn Express Baltimore - BWI Airport West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Baltimore - BWI Airport West, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.