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Holiday Inn Express Baltimore - BWI Airport West: Traveler Reviews

2.5 of 5
7481 Ridge Road, Hanover, MD 21076
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Holiday Inn Express Baltimore - BWI Airport West
Ranked #8 of 13 hotels in Hanover
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135 reviews from our community

    Trip type
Traveler rating
    49
    43
    19
    14
    10
Date Rating
Noblesville, IN
Top Contributor
59 reviews 59 reviews
16 hotel reviews
Reviews in 37 cities Reviews in 37 cities
22 helpful votes 22 helpful votes
“Great customer service”
5 of 5 stars Reviewed September 27, 2012

Some hotels will treat you like a second class citizen when you prepay through a secondary service like Hotwire. Not this place. I received great customer service from everyone from checkin to checkout. When they found out we were attending a game in Baltimore, they offered the shuttle to take us to the light rail station at the airport and were prompt to pick us up on our return. The hotel was clean and they provided everything that was needed. The breakfast was good and there was plenty to choose from. They had a cool automatic pancake machine. I will definitely stay here again next time I am in Baltimore.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Stanicus about Holiday Inn Express Baltimore - BWI Airport West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Webster, NY
Top Contributor
61 reviews 61 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
26 helpful votes 26 helpful votes
“Nice Enough”
4 of 5 stars Reviewed September 5, 2012

Good stop for our brief overnight stay. Staff courteous. Room clean and updated. First floor lobby smelled of smoking but our room was ok.

Breakfast was nice but very crowded in a small room. Staff had a bit of trouble keeping food and supplies stocked during breakfast rush.

We would return.

Stayed August 2012, traveled with family
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Ask MommaJage about Holiday Inn Express Baltimore - BWI Airport West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Loved it”
5 of 5 stars Reviewed September 4, 2012

We stayed here at the end of a very long trip so we could get out to BWI in the morning for our flight home. It is in a great location, right by the rental car return and they have a terrific breakfast in the morning. The beds are very comfortable and the rooms are clean and new. It was the perfect end to our trip and we enjoyed it very much.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask barcb about Holiday Inn Express Baltimore - BWI Airport West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TamikaBrown, Assistant Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review
October 16, 2012
Thank you for choosing the Holiday Inn Express BWI-West for your lodging needs. We are very pleased that we could be a great ending to your vacation. Hope you had a chance to enjoy our signature cinimmon rolls and pancakes at our breakfast bar. We really appreciate you taking the time to give us your feedback. Thank you so much for staying with us and we hope that you choose us in your future travels.
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pa
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
“Nice stay”
4 of 5 stars Reviewed September 3, 2012

Our family stayed here for one night for an early morning flight out. We really enjoyed our stay. Front desk clerks very informative and helpful, and the shuttle driver was prompt and courteous. Rooms large and very clean. Only drawback was the LOUD airconditioner as someone previously had mentioned. Oh well...plenty of rest and relaxation in Jamaica. :0) Even though we had to leave by 6:30am, we were informed that the breakfast buffet would be setup by 6:15. They didn't disappoint and plenty of time to enjoy this complimentary hot buffet!! Absolutely delish!! Would stay here again!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask crabcakes about Holiday Inn Express Baltimore - BWI Airport West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TamikaBrown, Assistant Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review
October 16, 2012
Thank you so much for staying with us here at the Holiday Inn Express BWI-West. We are very happy that you were very pleased with your stay and also...
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London, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Very friendly staff, perfect location and great value for money.”
5 of 5 stars Reviewed August 28, 2012 via mobile

I stayed in the HI Express for one night in August 2012, as I had an early morning flight the next morning.

I got to the hotel an hour and a half before check in, and was fully expecting to have to wait in the lobby. However the very friendly receptionist advised me that my room was ready and they were happy to check me in.

The room was spacious and exceptionally clean. There was a wide screen TV with lots of channels, a huge tub and all other amenities. There was also a Denny's just next door in case you wanted to eat, as well as a gas station just over the street.

I didn't sample the free breakfast in the morning as I was running late, however I caught a glimpse of it and it looked lovely. The free shuttle and wifi were also a huge plus, as was the flight information on the TV in the lobby.

It was great value for money and if I was in the area again I could certainly look into booking!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ukgirlexplorer about Holiday Inn Express Baltimore - BWI Airport West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James S, Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review
October 7, 2012
Thank You for for staying with the Holiday Inn Express BWI. We are glad you had an excellent time while staying at our hotel. We are glad that you were able to use the flight board as we have add that as part of our renovation. The friendly staff and clean rooms is utmost important to our staff making sure your stay is excellent. We look forward to seeing you again when your travels bring you to the Baltimore-Washington area. I hope you can stay longer the next time to try our Express Start Breakfast with our signature cinnamion rolls and pancakes. Thank You for choosing Holiday Inn Express BWI for your lodging needs.
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Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Express Baltimore
Holiday Inn Hanover
Hanover Holiday Inn
Address: 7481 Ridge Road, Hanover, MD 21076
Phone Number:
Region: United States > Maryland > Hanover
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Hanover
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Holiday Inn Express BWI has heard your comments about the need to upgrade our hotel and are happy to report that we have just completed a 100% total renovation. From walls and cielings to carpet and furniture you will find we have thought of all your comments and needs. We eagerly look forward to your comments as you visit our location and see for yourself what a great product we have to compliment our staff that is eager to make your stay a great one. Hotel offers free shuttle service to BWI Airport & local attractions within 5 miles. Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 7 minutes from BWI Airport; and 3 minutes from Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA. Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls and Simply Smart bedding and bath initiative. The hotel offers free local phone calls, high-speed Internet and shuttle 24/7 to BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station. Tired of paying expensive parking fees at BWI Airport? Our park and fly package is the perfect solution! Make the Smart Choice for a good night's sleep. ... more   less 
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Holiday Inn Express Baltimore - BWI Airport West
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