This is long overdue! We stayed 8/3 - 8/5 for my daughters birthday weekend. My husband and I work for a five star private club and thus have extremely high standards. Holiday Inn express exceeded all of them. I am shocked. It was the first time we all stayed at a Holiday Inn and we are currently trying to figure out when we can get back. It was in a nice quiet area but close enough to get to Six Flags and Balitmore Aquarium in just a short ride. The hotel was perfectly clean. No dust bunnies behind the tv or behind the tv stand, nighttable, microwave (yes we looked). Not one spec of dirt anywhere in the room. The front lobby was beautiful and they have lemon water and lime water right there. Attention to detail!! Every staff member we met were super nice, outgoing and accomodating. The front desk had aweomse suggestions for dinner and complimentary breakfast was amazing. The supply never ran out, it was always replenshed and you never knew the staff was there. I can go on about the accomodations but you have to see it for yourself!!

I arrived at the Holiday Inn Express on Sunday, July 22, 12 and departed on July 27, 12. The check in was professional and with a great smile. The hotel seems to be brand new, very clean, and quiet. The room was bigger than normal, clean, nice furniture, 42’ flat screen TV, excellent WI-FI internet service, very comfortable bed, and nice size bathroom. The breakfast is not an embassy suite but had a pretty good selection. The restaurant Denny's is adjacent next door. The Mall is only a about a 1/2 mile and the hotel has a shuttle service. This was my first time staying at a Holiday Inn Express and the service exceeded my expectation. I would recommend this hotel for anyone staying Hanover, MD.

We stay here flying out of bwi several times a year, have tried a few others but always find ourselves coming back because of the comfort. Nice large clean rooms with anything you need, staff has always been helpful, always use the shuttle service with very few problems coming and going from the airport. Will not try any other hotels in this area.

I stayed here with my husband and 3 young children last week and was very disappointed. We are loyal priority members and have stayed in several of the brand hotels across the country but have never before had such a frustrating and negative experience. Upon arriving at 9:45 pm on a Wednesday I was told that the room I had confirmed earlier in the day had been given away to someone else. When I asked how that could happen I was told that the computer does not allow staff to put more than two people in the room I requested although earlier in the day when I called that hadn't been an issue. It was late though and we decided not to make an issue out of it. Once in our room we noticed there were no extra blankets/pillows in the closet for our kids to use. I called the front desk at 10:00 and asked for 5 blankets (knowing that they usually bring you much less than you ask for) and waited. 3 trips to the front desk and 45 minutes later 2 blankets were finally brought to our room. Also in that time we began to notice a strong smell of smoke in the bathroom. We were in a non smoking hotel, all windows were closed with A/C on and there was no one outside smoking at the time. I told the front desk about the smell and they said it must be coming in from outside. I explained that the exit doors and our windows were closed and that no one was in the parking lot smoking at the time. The smoke was clearly coming from another room and was getting very unbearable. Staff's response was to tell me to turn on the exhaust fan and that they would look into it. We ended up just keeping the door closed and fan on and we never heard from staff again. No apology, no follow up, nothing. I was offered 1000 points for my inconvenience. (1000 points is an insult considering our experience and that the room was booked for 20,000 points). We do not recommend this hotel and will consider becoming loyal members of another chain after this experience.