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“Disappointed in Management from such a great restaurant” 4 of 5 stars
Review of Cantina Mamma Lucia

Cantina Mamma Lucia
1350 Dorsey Rd Ste M-n, Hanover, MD 21076-1433
(410) 684-2900
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Ranked #1 of 99 Restaurants in Hanover
Price range: $9 - $18
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Families with children, Local cuisine, Outdoor seating, Special occasions, Entertaining clients, Dining on a budget
Dining options: Lunch, Dinner, Takeout, Delivery, Dessert
Severn, Maryland
1 review
“Disappointed in Management from such a great restaurant”
4 of 5 stars Reviewed March 3, 2014

Our company received a promotional packet from Mamma Lucia's including their corporate catering menu. Along with it came several copies of coupons for $5 off any meal. However, the coupons we received that day were already expired by over a week. I stopped by Mamma Lucia's to buy take out dinner on the way home from the office. Not knowing if they would honor them, but expecting them to do so, I ordered dinner. The cashier, perplexed at my comment about the expired coupon didn't seem to think he could honor it. It's only $5 so I let it go. I did however ask him to let me see the manager so I could let them know they were handing out lots of expired coupons. In my attempt to do so, the manager said "if you had let me know before ordering I could have helped you". I replied I did let the cashier know. Again " If you had let me know before I could have helped you." I said it's only $5 not a big deal but wanted to let you know about it. Frustrated with, in my opinion a very poor customer relations attitude, he went to the register and rang out a $5 bill and handed it to me. Okay, by now I am was not a happy camper. I simply took the money and waited for my food. I didn't care that much about the $ I wanted him to know they were sending out outdated coupons and instead of appreciation I received attitude. That being said, Mamma Lucia's food is excellent, but I was so disappointed in such a long time thriving business acting the way they did coming from top management.

  • Visited February 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 5 of 5 stars Food
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81 reviews from our community

Visitor rating
    51
    25
    5
    0
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Vadnais Heights
Senior Reviewer
10 reviews 10 reviews
8 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Good alternative to fast food choices”
4 of 5 stars Reviewed January 28, 2014

I travel to this area frequently on business. One evening we were looking for something quick as an alternative to our usual haunts but wanted to avoid the typical national chains in the area. We decided to give the Cantina a try. Overall the food was good, the price was reasonable, and you can't beat the time savings. Be prepared for a "fast food" experience. You walk up to the counter, order your meal (just like McDonald's), sit at your table, and within minutes they call you number. You walk up and pick up your meal. Very clean and the service staff was constantly policing the dining space, clearing tables, and making sure you were a satisified customer. While the sauce was more watery than I prefer (perhaps they didn't drain the pasta long enough) the pasta was cooked perfectly. Definitely made our list of places we will be patronizing.

  • Visited January 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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Acton, Massachusetts
Top Contributor
55 reviews 55 reviews
43 restaurant reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
“Pretty Damn Good!”
4 of 5 stars Reviewed January 15, 2014

I ate here while on a business trip. It was fast, it was good and it was a very good value. I had a small greek salad, the veal piccata and a glass of the house chianti for $27. The veal was served with a very nice hunk of garlic bread. The veal was cooked perectly and there were plenty of capers in the sauce. It was all very good. One note, this is a cafeteria style restaurant. I would recommend Cantina Mamma Lucia for a quick and delicious meal.

  • Visited January 2014
    • 5 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
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BOWIE MD
Reviewer
4 reviews 4 reviews
3 restaurant reviews
“EXCELLENT MAMMA LUCIA”
5 of 5 stars Reviewed December 30, 2013

I go here pretty regular, I've taken many of friends and family here. We're all from NYC, and I was stationed in NAPLES , ITALY for 4 years. This is the real deal

  • Visited November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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Huntersville, North Carolina
Contributor
16 reviews 16 reviews
9 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Great fool”
5 of 5 stars Reviewed December 9, 2013

We were looking for a place to eat that wasn't a chain restaurant. The food was wonderful and came very quickly.

Visited November 2013
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