We stayed here for the Inauguration, and it was just what we needed! The free shuttle is a great feature - easy transportation between the hotel, airport, Amtrak, and the nearby Arundel Mills Mall.
The free breakfast was a great start to a super-busy, long day in DC. Every staff member was so helpful & friendly.
A few minor issues: even after the front desk called housekeeping to confirm that all feather bedding had been removed from the room, ALL of the pillows on both beds were down-filled! Surely the maids understand that it's not enough just to replace the duvet? That led to a frantic bedtime call for replacements, followed by an unpleasant wheezing fit. Not fun.
And I blame myself for this: I need to stop expecting Springhill to provide a decent sofa-bed mattress! Every time, it's cheap & thin, on worn-out springs. And don't start me on the blanket ... it's this weird material that seems to be cross between a sponge & sandpaper!
Still, we'd probably stay here again - good combination of convenience & value.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you so much for staying with us!! We truly appreciate all guest feedback good and bad. We will use your specific feedback to better the hotel and in turn our guests experiences here. I apologize for the issues you faced and they will be addressed. Thanks you so much for taking the time out of your day to let us know how we are doing. The advice is invaluable!! Hope to see you back again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.