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“Convenient to travel and shopping” 4 of 5 stars
Review of SpringHill Suites Arundel Mills BWI Airport

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SpringHill Suites Arundel Mills BWI Airport
2.5 of 5 Hotel   |   7544 Teague Road, Hanover, MD 21076   |  
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Ranked #4 of 13 hotels in Hanover
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 23 cities Reviews in 23 cities
4 helpful votes 4 helpful votes
“Convenient to travel and shopping”
4 of 5 stars Reviewed December 29, 2012 via mobile

This is a nice, well maintained hotel that is reasonably priced. Everyone was friendly and helpful. We had the misfortune of needing a handicap room, and that worked well. The pool and fitness center were above average. Hot and cold breakfast was included, it was good although was about average. Overall a very good choice to stay very close to the Arundell Mall.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen I, General Manager at SpringHill Suites Arundel Mills BWI Airport, responded to this review, February 28, 2013
Hi there,

Thanks you so much for staying with us!! We truly appreciate all your feedback and hope you return for another great stay! I will make sure the rest of them know how much you enjoyed your stay with us! I will also try to upgrade our breakfast too, I appreciate the honest feedback.

Sincerely,
Karen Inferrere
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

71 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
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  • Any
English first
Castle Rock, Colorado
Senior Contributor
36 reviews 36 reviews
33 hotel reviews
Reviews in 24 cities Reviews in 24 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed December 18, 2012

We are required to stay here when traveling on business. Hotel is clean and the staff is attentive and do a great job. Would suggest this hotel to anyone needing to stay close to the airport and having restaurants and other infrastructure close by.

Right across the street to the Mills mall which includes a newly built casino and good shopping but mostly outlet stores.

There was construction going on at least two floors of the hotel but they did a great job minimizing the noise and never encountered any type of issue.

No issues whatsoever, quiet and clean and great service overall.

Stayed December 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen I, General Manager at SpringHill Suites Arundel Mills BWI Airport, responded to this review, February 28, 2013
Hi there,

Thanks you so much for staying with us!! I’m so happy to hear the construction did not hinder your time with us, thanks for the feedback on that. We truly appreciate all your feedback and hope you return for another great stay! I will make sure the rest of them know how much you enjoyed your stay!

Sincerely,
Karen Inferrere
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
77 reviews 77 reviews
42 hotel reviews
Reviews in 55 cities Reviews in 55 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed October 28, 2012

I think it was less than a minute. Close to Arundel Mills Mall and Casino if you like that sort of thing. Hotel was very comfortable. We had a small problem with the lock on the door that was corrected quickly.

Room Tip: We got a better deal at Marriott.com by booking a room with 2 queens instead of the king we usually...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen I, General Manager at SpringHill Suites Arundel Mills BWI Airport, responded to this review, February 28, 2013
Hi there,

Thanks you so much for staying with us!! I’m so happy to hear the construction did not hinder your stay, thanks for the feedback on that. We truly appreciate all your feedback and hope you return for another great stay! I will make sure the rest of them know how much you enjoyed your stay!

Sincerely,
Karen Inferrere
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia, United States
Top Contributor
74 reviews 74 reviews
4 hotel reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 1, 2012

I’ve stayed at this Spring Hill Suites on two different occasions and both times have been good experiences. The common areas in the hotel are clean and in good condition and the rooms are also in good shape. The staff members at the front desk are friendly and helpful and there is also plenty of parking.

The guest rooms offer plenty of space, and I really like the set up of having a separate living room area, which allows you to spread out a bit more. The beds are also very comfortable and I really appreciate that they provide a large number of pillows on the bed. As someone who uses a lot of pillows when I sleep, I feel like most hotels don’t offer enough pillows.

As for the amenities – the hotel offers free Wi-Fi, an indoor pool, and a fitness center. I didn’t have any trouble with the Wi-Fi and the indoor pool and fitness center were both well maintained. The hotel offers a complimentary breakfast buffet and features a few different hot items. I’m not much of a breakfast eater, but it did seem like they had good variety.

The hotel is also in a location where there is plenty of stuff to do. Located nearby are a casino, mall, and tons of different restaurants. You’re also not far from Washington, DC, Baltimore, and Annapolis. For us and our weekend trips to Annapolis, this has turned into a very reliable accommodation.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen I, General Manager at SpringHill Suites Arundel Mills BWI Airport, responded to this review, February 28, 2013
Hi there,

Thanks you so much for staying with us…again. We truly appreciate all your specific feedback. You’d be surprised at how much that helps us improve and/or continue doing what we are doing. I genuinely appreciate all the time you took to let us know what you think of us. We hope you return for another great stay! I will make sure the rest of them know how much you enjoyed your time with us!

Sincerely,
Karen Inferrere
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Freehold
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 1, 2012

We booked this hotel at the last minute. At check in, the young lady was so courteous and kind! Our room was ready even though we checked in 3 hours early. The hotel was very quiet for the most part. There was a group that made some noise during the night but it was only in passing, not a continuous thing.

Our room was clean and roomy. We had four adults and 1 child (12). There were two queen bed and a sofa bed. My parents slept on the sofa bed comfortably. There was also a refrigerator, separate sink, microwave, walk in closet (HUGE!). In the morning the continental breakfast was really nice and the food was hot. Eggs were great, the sausage not so much...

We were right across the street from the Arundel Mills Mall/Casino.

I enjoyed my stay and would certainly stay here again!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen I, General Manager at SpringHill Suites Arundel Mills BWI Airport, responded to this review, February 28, 2013
Hi there,

Thanks you so much for staying with us. We truly appreciate all your specific feedback. You’d be surprised at how much that helps us improve and/or continue doing what we are doing. I genuinely appreciate all the time you took to let us know how we are doing. We hope you return for another great stay! I will make sure the rest of them know how much you enjoyed your time with us!

Sincerely,
Karen Inferrere
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton, Ohio
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 27, 2012

Stayed for two nights and enjoyed the experience. The staff is very polite and attentive, the lobby very nice and the rooms clean and well-kept. The hotel currently has a Manager's Special where they serve mini-meals from 1730-1900 M-F. The room was equipped with a small fridge, microwave, sink and shelves. It also had a small sitting area and a large t.v. The hotel has a pool and a small gym and a small guest laundry. Definitely a good place to staff, if you can afford the price,

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen I, General Manager at SpringHill Suites Arundel Mills BWI Airport, responded to this review, February 28, 2013
Hi there,

Thanks you so much for staying with us. We truly appreciate all your specific feedback. You’d be surprised at how much it helps us improve and/or continue doing what we are doing. I genuinely appreciate all the time you took to let us know what you think about us. We hope you return for another great stay! I will make sure the rest of them know how much you enjoyed your time with us!

Sincerely,
Karen Inferrere
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 12, 2012

Pros: It has a great location as it's only a quick jaunt to Baltimore and Washington D.C.. There is also a new Casino at the shopping center across the street. They have a free continental breakfast, internet, and plenty of parking. I did see laundry room for guests, however I didn't utilize these. They also have a small indoor pool and exercise room. The staff was super friendly and helpful. The room we had was clean and well kept. The room we stayed in had a microwave, small fridge, coffee maker, and sink. They are within walking distance to The Greene Turtle restaurant along with subway. Greene Turtle also delivers to the hotel.

Cons: Myself nor the other travelers I was with found the pillows to be comfortable. If driving, I would suggest bringing your own pillow. Also, the water was never cold and warm to hot. No easy way to get to the shopping center as there are no sidewalks but maybe in the future the hotels will provide a shuttle to the shopping center/casino. The sitting area is not a separate room, so if you have kids and need a door they did not have this here.

Overall a clean well kept hotel with friendly staff that caters towards the business traveler.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen I, General Manager at SpringHill Suites Arundel Mills BWI Airport, responded to this review, February 28, 2013
Hi there,

Thanks you so much for staying with us. We truly appreciate all your specific feedback. You’d be surprised at how much that helps us improve and/or continue doing what we are doing. I genuinely appreciate all the time you took to let us know how we are doing. Also, we do have a 24 hours shuttle that will take you anywhere with-in a 5 miles radius of the hotel. I wish our front desk explained this information to you at check-in, sorry about that. We hope you return again, soon! I will make sure the rest of them know how much you enjoyed your time with us!

Sincerely,
Karen Inferrere
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about SpringHill Suites Arundel Mills BWI Airport

Also Known As:
Springhill Suites Arundel Mills Bwi Airport Hotel Hanover
Springhill Suites Arundel Mills Bwi Airport Hotel
Springhill Suites Hanover
Hanover Springhill Suites
Address: 7544 Teague Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Hanover
#6 Business Hotel in Hanover
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — SpringHill Suites Arundel Mills BWI Airport 2.5*
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