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“Great Hotel” 5 of 5 stars
Review of SpringHill Suites Arundel Mills BWI Airport

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SpringHill Suites Arundel Mills BWI Airport
2.5 of 5 Hotel   |   7544 Teague Road, Hanover, MD 21076   |  
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Ranked #7 of 13 Hotels in Hanover
Dayton, Ohio
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Great Hotel”
5 of 5 stars Reviewed September 27, 2012

Stayed for two nights and enjoyed the experience. The staff is very polite and attentive, the lobby very nice and the rooms clean and well-kept. The hotel currently has a Manager's Special where they serve mini-meals from 1730-1900 M-F. The room was equipped with a small fridge, microwave, sink and shelves. It also had a small sitting area and a large t.v. The hotel has a pool and a small gym and a small guest laundry. Definitely a good place to staff, if you can afford the price,

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen I, General Manager at SpringHill Suites Arundel Mills BWI Airport, responded to this review, February 28, 2013
Hi there,

Thanks you so much for staying with us. We truly appreciate all your specific feedback. You’d be surprised at how much it helps us improve and/or continue doing what we are doing. I genuinely appreciate all the time you took to let us know what you think about us. We hope you return for another great stay! I will make sure the rest of them know how much you enjoyed your time with us!

Sincerely,
Karen Inferrere
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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93 reviews from our community

Traveler rating
    36
    42
    9
    2
    4
See reviews for
41
12
5
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Ottawa, Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 12, 2012

Pros: It has a great location as it's only a quick jaunt to Baltimore and Washington D.C.. There is also a new Casino at the shopping center across the street. They have a free continental breakfast, internet, and plenty of parking. I did see laundry room for guests, however I didn't utilize these. They also have a small indoor pool and exercise room. The staff was super friendly and helpful. The room we had was clean and well kept. The room we stayed in had a microwave, small fridge, coffee maker, and sink. They are within walking distance to The Greene Turtle restaurant along with subway. Greene Turtle also delivers to the hotel.

Cons: Myself nor the other travelers I was with found the pillows to be comfortable. If driving, I would suggest bringing your own pillow. Also, the water was never cold and warm to hot. No easy way to get to the shopping center as there are no sidewalks but maybe in the future the hotels will provide a shuttle to the shopping center/casino. The sitting area is not a separate room, so if you have kids and need a door they did not have this here.

Overall a clean well kept hotel with friendly staff that caters towards the business traveler.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen I, General Manager at SpringHill Suites Arundel Mills BWI Airport, responded to this review, February 28, 2013
Hi there,

Thanks you so much for staying with us. We truly appreciate all your specific feedback. You’d be surprised at how much that helps us improve and/or continue doing what we are doing. I genuinely appreciate all the time you took to let us know how we are doing. Also, we do have a 24 hours shuttle that will take you anywhere with-in a 5 miles radius of the hotel. I wish our front desk explained this information to you at check-in, sorry about that. We hope you return again, soon! I will make sure the rest of them know how much you enjoyed your time with us!

Sincerely,
Karen Inferrere
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stuttgart, Germany
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 8, 2012

This hotel is good for business travelers. A continental breakfast and free internet are included, and the hotel is a three minute drive from the huge Arundel Mills mall and shopping complex. There is a small pool and hot tub (both indoors), and a washer/dryer if you need to wash your clothes. Internet works well, the rooms are quiet and comfortable, and the staff is helpful and friendly. I have absolutely no complaints about this hotel.

Room Tip: A room further from the elevators will be quieter.
See more room tips
  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen I, General Manager at SpringHill Suites Arundel Mills BWI Airport, responded to this review, February 28, 2013
Hi there,

Thank you so much for staying with us. I’m sorry it has taken so long to respond to your review. We truly appreciate all your specific feedback. You’d be surprised at how much it helps us improve and/or continue doing what we are doing. I genuinely appreciate all the time you took to let us know what you think of our hotel and staff. We hope you return for another great stay! I will make sure the rest of them know how much you enjoyed your time with us!

Sincerely,
Karen Inferrere
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoover, Alabama
Top Contributor
128 reviews 128 reviews
62 hotel reviews
Reviews in 64 cities Reviews in 64 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed June 5, 2012

The room was great - clean, comfortable and had everything I needed for my stay (fridge, microwave, etc.). I thought the grounds and common areas were well kept. I'd rate it a 5 star if the price was lower but I do realize how close I was to the airport so expect to pay top dollar in this area. Across the street from a hugh mall with restaurants all around. Good location and convienent to the airport.

  • Stayed July 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen I, General Manager at SpringHill Suites Arundel Mills BWI Airport, responded to this review, February 28, 2013
Hi there,

Thank you so much for staying with us. I’m sorry it has taken so long to respond to your review. We truly appreciate all your specific feedback. You’d be surprised at how much it helps us improve and/or continue doing what we are doing. I genuinely appreciate all the time you took to let us know what you think of our hotel and staff. We hope you return for another great stay! I will make sure the rest of them know how much you enjoyed your time with us!

Sincerely,
Karen Inferrere
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stuttgart, Germany
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 28, 2012

The location is right across the street from the mall. Not only do they have breakfast, but they have desserts every night and a dinner buffet some nights. The staff is nice and the room are clean and LARGE.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen I, General Manager at SpringHill Suites Arundel Mills BWI Airport, responded to this review, February 28, 2013
Hi there,

Thank you so much for staying with us. I’m sorry it has taken so long to respond to your review. We truly appreciate all your specific feedback. You’d be surprised at how much it helps us improve and/or continue doing what we are doing. I genuinely appreciate all the time you took to let us know what you think of our hotel and staff. We hope you return for another great stay! I will make sure the rest of them know how much you enjoyed your time with us!

Sincerely,
Karen Inferrere
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, New Hampshire, United States
Top Contributor
80 reviews 80 reviews
13 hotel reviews
Reviews in 33 cities Reviews in 33 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed April 28, 2012

This is a very basic hotel near BWI. The location is great - convenient to the airport, but also across the way from Arundel Mills which is like a mall on steroids. The hotel itself is a little worn, but we knew this was not a luxury site. You get what you're paying for and if you just need a convenient place to stay, this is a good spot. Your stay comes with a breakfast buffett and manager's social at night which was a nice treat with chicken and burgers and beer. The shuttle drivers were friendly and prompt when picking us up from the Mills. We had a car but opted for the shuttle since it was so easy.

Room Tip: We paid more for a room with extra sitting area and two beds. The extra space was nice since there w...
See more room tips
  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen I, General Manager at SpringHill Suites Arundel Mills BWI Airport, responded to this review, February 28, 2013
Hi there,

Thank you so much for staying with us. I’m sorry it has taken so long to respond to your review. We truly appreciate all your specific feedback. You’d be surprised at how much it helps us improve and/or continue doing what we are doing. I genuinely appreciate all the time you took to let us know what you think of our hotel and staff. We hope you return for another stay and it is more than average next time. We will be renovated at the end of this year and agree we are getting a little worn. Again, thanks for staying!

Sincerely,
Karen Inferrere
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque
1 review
1 of 5 stars Reviewed April 13, 2012

After arriving at 1:00 AM, it took 5 phone calls to an unbelievably rude and unhelpful front desk manager to get a shuttle after a nearly 1 hour wait. We never received an apology, only a cold shoulder upon checkin. In hundreds of Marriott stays, this was the first time I have ever been treated this way by a Marriott staff member. No matter how nice a hotel may be, the treatment by the staff reflects on the entire operation.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Arundel Mills BWI Airport

Address: 7544 Teague Road, Hanover, MD 21076
Location: United States > Maryland > Hanover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Hanover
#9 Business Hotel in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — SpringHill Suites Arundel Mills BWI Airport 2.5*
Number of rooms: 80
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Also Known As:
Springhill Suites Arundel Mills Bwi Airport Hotel Hanover
Springhill Suites Hanover
Hanover Springhill Suites

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