I’m not one for reviews, when I do post one it is usually for good service however I’m posting this negative review for The Prime Rib. 6 friends and I went to celebrate a birthday. We showed up a little early, roughly 15 minutes before. The hostess said that we could take a seat at the bar and the table would be available soon. While we were at the bar the Hostess never came and got us and we had to remind her twice that we were waiting after we have seeing 3 parties leave. We got seated nearly 45 minutes after our reservation time had passed.
Once we were seated things seemed to be ok, It took a while to get things going. They were fast with the wine, since my wife and I are not drinkers we had to wait a while to get our drinks. Which we had to ask for. They never asked us. Let’s just say service was lacking throughout the whole evening. Other people asked for water and never received it, two people asked for tartar sauce and never got it either.
The food: While some people said it was good there was a definite agreement that some of it could have been much better. The fries that are billed to be some of the best are no more than fries that you could get at a grocery store. They were cold. My Ribeye was cold and had no taste. The food was overpriced to say the least.
At the end of the night we were ready to leave and told the waitress we needed to split the check. We marked what was ours and off she went. When she returned everyone started signing and I looked at my bill to find that I was overcharged $30. Not a big deal, I figure she can take care of it real quick and we can get out of here. When we were able to get someone to see us 20 minutes after the bills arrived they went back corrected the mistake and we were on our way. Standing outside we all were discussing what a poor experience we had and said our goodbyes for the night. Story doesn’t end there.
Two days later I check my bank account. I had a charge of $555.66 and another charge for $411. My wife and I total meal was $114. After being more than a little angry and trying to get in contact with the restaurant I decided to wait and see if they caught their mistake. Finally the $411 charge dropped off. Leaving my friends and I to split the tab after the fact because guess what neither of them were charged their portion of the meal.
I highly suggest that people rethink going to The Prime Rib at Maryland Live Casino. There are many other places to go with much better service and competency.
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