When you walk into any type of casino/gaming hall people know that they should expect a loud and fun environment filled with drinks with the dream of winning big. In this aspect, Maryland Live doesn’t fail. There are a plethora of slots, table games, bars, and restaurants to satisfy just about anyone.
Aside from the environment it provides, Maryland Live fails miserably. By walking around day or night, weekday or weekend you rarely see anyone winning and typically find crowds of unsavory people lurking about. Many of these patrons are downright disrespectful of others with their ignorance and excessively foul language. The casino is filled with folks you wouldn't want to encounter in a dark alley. What gets worse, is that the employees of Maryland Live are just about the same. Nearly none of them are happy and it shows through the lack of customer service and friendliness. I personally experienced this first hand through the trashy thug Maryland Live had manning the main exit. Without being provoked he was ignorant and imposed and mis-treated me….and this was on a Saturday afternoon!
The casino itself seems to tailor to the people that can come in and drop thousands at a shot, instead of allowing the recreational gambler enjoy the establishment too. While many slots allow for a minimum $0.50 bet, the table minimums are ridiculous and even with the high minimum you can't even enjoy the experience because of the people. To make matters worse, they charge you for anything ($10 valet, etc) that can possibly charge you and their comp/rewards program it terrible, rarely offing things like free slot play or food comps (even to people that do drop a ton of money there). I am certain that the volume of patrons will diminish and the quality of patrons will improve in the coming year as MD casinos open at National Harbor and in Baltimore City, I won’t be back because the management of Maryland Live has clearly accepted in terms of customer service/satisfaction.
While if I gamble I’d rather see my money stay in Maryland (my home state), I’d much rather enjoy my gambling experience elsewhere. Take Harrington Casino for example, its a short drive and with excellent comps ($100 meals comps and $25 free slot play weekly (no restrictions)) makes the gas money well worth it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.