Baltimore has been one of the greatest places in the US that I have been to. The location of the hotel is amazing- right across from the mall. But the hotels inefficient, poor, pathetic transportation and staff are very annoying. Most of the staff are rude. The shuttle was once took over an HOUR to come pick me and my mother up from a restaurant which is 7 minutes away, so I walked to the hotel. Not only did my mother called but I called between different time periods and I got the same response the exact same time. Also the first time we called they said 10-15 minutes- that's the longest 10-15 minutes I've experienced. The staff should tell people if the shuttle is available or not and the CORRECT time it may take. Another thing I try to keep my space as clean as I can. I once found pieces of Canadian bacon from breakfast flicked up on the side of the wall from the maids it was disgusting.
If I was to recommend someone to go to this hotel, I wouldn't.