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“Hmmm, nice layout....quiet...and...” 4 of 5 stars
Review of Residence Inn Arundel Mills BWI Airport

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Residence Inn Arundel Mills BWI Airport
3.0 of 5 Hotel   |   7035 Arundel Mills Circle, Hanover, MD 21076   |  
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Arundel Mills Experience
Ranked #12 of 13 hotels in Hanover
hpt
Top Contributor
101 reviews 101 reviews
26 hotel reviews
Reviews in 45 cities Reviews in 45 cities
36 helpful votes 36 helpful votes
“Hmmm, nice layout....quiet...and...”
4 of 5 stars Reviewed November 12, 2013

We opted to choose THIS hotel since we have tried a few others in this pocket of DMV. Ok, as we entered the welcoming station...the staff was friendly, it was bright, and an array of guests were lounging in the downstairs gathering stations. COOL VIBE. Once in the room it was filled with nice amentities....ranging from 3 TVs, 2 bathrooms, very decent square footage. In the not so great caterogy...would simply be 1 of the PCs in the business center was down, kinda smaller gym area, breakfast selection & layout was odd and crowded. Directly above our room we could hear footsteps to intimate moments.....the elevator runs really slowly.
Would we stay HERE again, perhaps.

For the price paid and the comfort level.......it was overall a nice stay!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raelynn S, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review, January 10, 2014
pky_pook,

Thank you for staying with us at the Residence Inn Arundel Mills. My staff and I always appreciate all the feed back that we recieve from our guest, without it, how would we know how to approve. I appreciate you trying us out and I hope to see you in the near futur.

Kind Regards,

Raelynn
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Write a Review

70 people have reviewed this hotel

Traveler rating
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See reviews for
21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Alpharetta, GA
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 2, 2013

I was here on business for 2 nights...not much time to use the amenities. The room was spacious and clean, beds were comfy as was the living room furniture. The breakfast was exceptional. Although still advertised they are not doing the happy hour alcohol anymore - a little disappointed there. It's in a great location, easy to walk to the mall and movie theater.

Room Tip: Rooms facing the mall may have less road noise.
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raelynn S, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review, January 10, 2014
GotMyLuggage,

Thank You for choosing the Residence Inn Arundel Mills as your hotel of choice, we appreciate all feedback about the Hotel. I hope that you will stay with us the next time you are in the Hanover area.

Kind Regards,

Raelynn
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Indialantic, Florida
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 18, 2013

My wife and I stayed here for a week and found the stay to be perfect. We stayed in a two room suite that had just been upgraded (they were in the process of updating the entire hotel, even though it was built recently), which was clean, comfortable, quiet, and had brand new appliances. The outdoor pool was great (and heated), with a full-time lifeguard, although we were there the last week before it closed for the season. Next to the pool was a basketball net, which was a really nice touch, and they provided basketballs, as well as had a kid's ball for our kids to kick around. The breakfasts and dinners were great. One of the best features was complimentary laundry, which is very different from most other hotels (even Residence Inn hotels) we've stayed at.
We didn't make use of the casino (or even the mall really), but the central location and proximity to everything was fantastic.

Room Tip: The two room sweets are amazing if bringing kids.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review, September 19, 2013
Thank you for posting a review of our hotel! We are all so glad you enjoyed your stay with us. Our team works hard to keep the hotel looking clean and new and to make all of our guests feel at home. So glad you were able to enjoy the last days of our pool! Come back earlier next year and stay longer! We look forward to seeing you soon-
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Severn, Maryland
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 3, 2013

Staying here in extended stay for work. Comfortable room, complimentary breakfast, evening snack Monday thru Thursday, and washer and dryer. Free shuttle rides to Mall, Maryland Live Casino, and even BWI Airport, only a short drive away.

Room Tip: Ground floor room had easy access to fitness room and food!
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review, September 5, 2013
Thank you for staying with us! We appreciate your posting a complimentary comment regarding your long term stay with us. I hope you are enjoying the newly renovated public spaces, faster and easier to use internet and new stainless appliances in your suite kitchen. We strive to provide all of the convenience of the modern home. Thank you from the entire team!
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Newark, Delaware
Top Contributor
66 reviews 66 reviews
28 hotel reviews
Reviews in 46 cities Reviews in 46 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 5, 2013

I stayed here 1 night for business. The room was very nice and clean and the bed was comfortable. A nice little touch was their pool table although it is very old and has seen better days. It kept me and a co-worker busy for an hour. Location is great as there were many restaurants to choose from within the surrounding area. I definitely would come back when in the area.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review, August 6, 2013
We are glad you were able to stay with us, even if only for one night! Our Billiard Room is very popular and many a tournament has been played between guests there. I'll share your comments about the suite cleanliness with our Housekeeping team! Hopefully you can stay longer next time! Thanks!
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Harrisburg, Pennsylvania
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 1, 2013

Highly impressed with this hotel. Very homey feeling, was quiet and completely relaxing. Room was absolutely perfect and by far lived up to what I had expected and booked. Very fun location with plenty to do for both adults and kids. Hotel staff was so friendly and smiley that I honestly felt very much at home. Breakfast in the morning was pretty darn yummy too! Impressed with the setup, very nice outside spaces again felt very homey and relaxing. We had taken advantage of some of the things to do just seconds away from this hotel and are already planning to go back with family and we will be staying here for sure. Super nice!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review, August 2, 2013
Thank you for the excellent review. Our team is thrilled that you found our hotel as friendly and comfortable as home should feel! We are all looking forward to your next visit!
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Seattle
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed July 31, 2013

I have to say that some of our time here (two weeks) was truly awful. We won't return but I doubt it would make a difference. This hotel has many negatives but a few shining pluses-

-housekeeping staff was rude in the halls and had an attitude from the first day
-they would glare at us and other guests while we passed by, even though we greeted them kindly
-due to housekeeping's inexplicable hostility, we cleaned the rooms ourselves, and got a vacuum
-we had to switch rooms twice due to overwhelming odors (curry, sweat)
-one room had mold in the shower and trash left underneath furniture
-another room had a broken cabinet, leaky kitchen pipe, and exposed carpet nails
-suite was cramped
-breakfast area congested and poorly laid out (i.e. single waffle maker); guests became feral
-dining staff was rude to some guests, friendly with others
-laundry area unsecured and unkept with a broken washer filled with moldy water (+week)
-fitness room was tiny and filthy
-location was next to the gritty Arundel Mills Mall and seedy MD Live! Casino; high crime/traffic
-the hotel shuttle was driven recklessly and at top speed - they 'drove it like they stole it';
-this property cannot manage high volume - their public spaces are too small for the amount of guests they try to accommodate

On the other hand:

-maintenance tech was efficient and kind
-renovated lobby was clean and bright
-studio was a good size
-hotel room safes worked perfectly
-manager and chef at evening social were welcoming and helpful
-front desk manager was proactive and pleasant
-one evening, the manager's reception was outstanding: sangria, pasta salad, hummus, vegetable purée soup - all delicious
-complimentary laundry use and detergent/dryer sheets available (have to ask)
-location was next to the Arundel Mills Mall and MD Live! Casino, if you're in to that

tl;dr - We don't recommend this property.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review, August 2, 2013
I'm very sorry you had a mixed experience while staying at our hotel. We strive to connect and engage all of our guests and ensure they have a problem free stay. Please feel free to contact me at the hotel to further discuss your concerns.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Arundel Mills BWI Airport

Address: 7035 Arundel Mills Circle, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 13 hotels in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Arundel Mills BWI Airport 3*
Reservation Options:
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Also Known As:
Residence Inn Arundel Mills Bwi Airport Hotel Hanover
Residence Inn Hanover
Hanover Residence Inn

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