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“Very Nice” 4 of 5 stars
Review of Residence Inn Arundel Mills BWI Airport

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Residence Inn Arundel Mills BWI Airport
3.0 of 5 Hotel   |   7035 Arundel Mills Circle, Hanover, MD 21076   |  
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Ranked #10 of 14 Hotels in Hanover
Certificate of Excellence 2014
Newark, Delaware
Top Contributor
84 reviews 84 reviews
34 hotel reviews
Reviews in 57 cities Reviews in 57 cities
39 helpful votes 39 helpful votes
“Very Nice”
4 of 5 stars Reviewed August 5, 2013

I stayed here 1 night for business. The room was very nice and clean and the bed was comfortable. A nice little touch was their pool table although it is very old and has seen better days. It kept me and a co-worker busy for an hour. Location is great as there were many restaurants to choose from within the surrounding area. I definitely would come back when in the area.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review, August 6, 2013
We are glad you were able to stay with us, even if only for one night! Our Billiard Room is very popular and many a tournament has been played between guests there. I'll share your comments about the suite cleanliness with our Housekeeping team! Hopefully you can stay longer next time! Thanks!
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91 reviews from our community

Traveler rating
    45
    28
    10
    4
    4
See reviews for
25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Harrisburg, Pennsylvania
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 1, 2013

Highly impressed with this hotel. Very homey feeling, was quiet and completely relaxing. Room was absolutely perfect and by far lived up to what I had expected and booked. Very fun location with plenty to do for both adults and kids. Hotel staff was so friendly and smiley that I honestly felt very much at home. Breakfast in the morning was pretty darn yummy too! Impressed with the setup, very nice outside spaces again felt very homey and relaxing. We had taken advantage of some of the things to do just seconds away from this hotel and are already planning to go back with family and we will be staying here for sure. Super nice!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review, August 2, 2013
Thank you for the excellent review. Our team is thrilled that you found our hotel as friendly and comfortable as home should feel! We are all looking forward to your next visit!
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Seattle
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed July 31, 2013

I have to say that some of our time here (two weeks) was truly awful. We won't return but I doubt it would make a difference. This hotel has many negatives but a few shining pluses-

-housekeeping staff was rude in the halls and had an attitude from the first day
-they would glare at us and other guests while we passed by, even though we greeted them kindly
-due to housekeeping's inexplicable hostility, we cleaned the rooms ourselves, and got a vacuum
-we had to switch rooms twice due to overwhelming odors (curry, sweat)
-one room had mold in the shower and trash left underneath furniture
-another room had a broken cabinet, leaky kitchen pipe, and exposed carpet nails
-suite was cramped
-breakfast area congested and poorly laid out (i.e. single waffle maker); guests became feral
-dining staff was rude to some guests, friendly with others
-laundry area unsecured and unkept with a broken washer filled with moldy water (+week)
-fitness room was tiny and filthy
-location was next to the gritty Arundel Mills Mall and seedy MD Live! Casino; high crime/traffic
-the hotel shuttle was driven recklessly and at top speed - they 'drove it like they stole it';
-this property cannot manage high volume - their public spaces are too small for the amount of guests they try to accommodate

On the other hand:

-maintenance tech was efficient and kind
-renovated lobby was clean and bright
-studio was a good size
-hotel room safes worked perfectly
-manager and chef at evening social were welcoming and helpful
-front desk manager was proactive and pleasant
-one evening, the manager's reception was outstanding: sangria, pasta salad, hummus, vegetable purée soup - all delicious
-complimentary laundry use and detergent/dryer sheets available (have to ask)
-location was next to the Arundel Mills Mall and MD Live! Casino, if you're in to that

tl;dr - We don't recommend this property.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review, August 2, 2013
I'm very sorry you had a mixed experience while staying at our hotel. We strive to connect and engage all of our guests and ensure they have a problem free stay. Please feel free to contact me at the hotel to further discuss your concerns.
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Norfolk, Virginia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 24, 2013

No complaints about the hotel itself. It's new-ish and has a nice lobby area. The location is excellent, close to the Arundel Mills Mall, with a free shuttle to get you there. Our problem was with room cleaning. They missed one day after we had specifically asked to have it done on our way out. Nothing worse than coming back late and exhausted to an unclean room and no clean linens. (The night person at the desk was very kind and brought us more linens.)

The next morning I called down and explained our room hadn't been cleaned the day before and asked to have it cleaned early. Again, nothing, and it wasn't until I went down to the front desk and asked again that it got done. How can it be so hard to get a room cleaned over the course of two days?

One of the women at the reception desk had a perpetual frown. Even a request for the free shuttle was met with an unhappy sigh and a muttered, "He just left here and I don't think he's available." However, when called, he was. In all cases she seemed to prefer saying "no" over "yes."

Finally, the beds are terribly uncomfortable. Not much to be done about that.

On the whole, I guess the location outweighs the other negatives, but because of our personal experience, we'll probably stay at the nearby Hampton (which looks quite nice from the outside and also has a free shuttle) the next time we stay in the area.

My husband is a platinum level Marriott member and has spent many, many nights at Marriott hotels to get to that level. It's always a disappointment when one of the hotels does not meet reasonable expectations.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review, July 25, 2013
Thank you for your review. It is always helpful to see our service from the guest perspective. I'm very sorry about your concerns with the housekeeping service. I will address these with our Executive Housekeeper. There is no excuse for unfriendly service in the hospitality industry, it's just what we do! One of our key phrases here is "find creative ways to say "yes"!"

Please know that your experience is not typical. I hope you will try our hotel again on your next visit to the area.
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Adelaide, Australia
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 14, 2013

I stayed here for 50 odd days and loved every minute of it. Being across the carpark for the Arundel Mills shopping mall was great. It meant I could walk over to the centre without trying to find a carpark as it can be quite difficult on weekends. There are plenty of restaurants that surround the shopping mall and within 5 minutes of the hotel. There is also a casino 5 minutes away.

The hotel has a gym, laundry with plenty of dryers, free breakfast every morning, a supper service as well although I didn't use this as there is a full size kitchen in your room. There is plenty of carparking and and also has free wifi and a printer down stairs.

The rooms were cleaned daily and were very thorough.

Room Tip: Ask to stay near some stairs as the two lifts are soooooooo slow.
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review, July 15, 2013
Thank you for choosing Residence Inn Arundel Mills as your "home away from home" while on extended travel! Our team works hard every day to make our extended stay guests feel at home and appreciated. I'm glad you were able to take advantage of our excellent location adjacent to Arundel Mills Mall and Maryland LIVE! Casino. We are already looking forward to your return visit! (sorry for the slow lifts!)
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Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 9, 2013

Stayed at the hotel with friends in June. The hotel is modern and clean. The rooms are spacious and have everything you need and more. Restaurants, a casino and mall are within walking distance. We will definitely book this hotel again.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review, July 10, 2013
Thank you for submitting a review of our award winning hotel! We love to hear from our guests! Our location on the grounds of Arundel Mills shopping, dining and entertainment complex and Maryland LIVE! Casino makes us the perfect choice for a fun and action packed trip. Thank you for choosing Residence Inn Arundel Mills! We'll see you next time!
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Nanjemoy, Maryland
Top Contributor
73 reviews 73 reviews
16 hotel reviews
Reviews in 30 cities Reviews in 30 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed July 8, 2013

I stayed at the hotel on a Friday night after spending the evening at Maryland Live Casino. the location is very convenient to the casino and shopping. The room was very spacious, clean and cozy. There was a full kitchen. The only negative comment I have is that we went down to the free hot breakfast at 9:30. It ends at 10 am but when we got there they were out of everything. We had to wait about 15-20 minutes for them to make eggs, sausage and potatoes and bring more batter for the waffles. I will say it was worth the wait, the food was really good.. There was a girl that was working in the dining area that was really friendly and tried her best to get us food in a timely manner, the staff at the front desk were also very pleasant. I recommend this hotels and will definitely stay here again.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tad s, Manager at Residence Inn Arundel Mills BWI Airport, responded to this review, July 10, 2013
Thank you for your review! Glad you enjoyed your visit to our hotel and the awesome shopping and entertainment at the Arundel Mills Mall. We hope you were a BIG winner at Maryland LIVE! Casino! Please accept our apologies regarding the delay in food service at the complimentary breakfast. Our busiest time on the weekend is between 9am and 10am so we are constantly cooking food to make sure it's hot and fresh! We look forward to seeing you soon-
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Additional Information about Residence Inn Arundel Mills BWI Airport

Address: 7035 Arundel Mills Circle, Hanover, MD 21076
Location: United States > Maryland > Hanover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Arundel Mills BWI Airport 3*
Number of rooms: 80
Reservation Options:
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Also Known As:
Residence Inn Arundel Mills Bwi Airport Hotel Hanover
Residence Inn Hanover
Hanover Residence Inn

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