No complaints about the hotel itself. It's new-ish and has a nice lobby area. The location is excellent, close to the Arundel Mills Mall, with a free shuttle to get you there. Our problem was with room cleaning. They missed one day after we had specifically asked to have it done on our way out. Nothing worse than coming back late and exhausted to an unclean room and no clean linens. (The night person at the desk was very kind and brought us more linens.)
The next morning I called down and explained our room hadn't been cleaned the day before and asked to have it cleaned early. Again, nothing, and it wasn't until I went down to the front desk and asked again that it got done. How can it be so hard to get a room cleaned over the course of two days?
One of the women at the reception desk had a perpetual frown. Even a request for the free shuttle was met with an unhappy sigh and a muttered, "He just left here and I don't think he's available." However, when called, he was. In all cases she seemed to prefer saying "no" over "yes."
Finally, the beds are terribly uncomfortable. Not much to be done about that.
On the whole, I guess the location outweighs the other negatives, but because of our personal experience, we'll probably stay at the nearby Hampton (which looks quite nice from the outside and also has a free shuttle) the next time we stay in the area.
My husband is a platinum level Marriott member and has spent many, many nights at Marriott hotels to get to that level. It's always a disappointment when one of the hotels does not meet reasonable expectations.
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- Also Known As:
- Residence Inn Arundel Mills Bwi Airport Hotel Hanover
- Residence Inn Hanover
- Hanover Residence Inn