I stayed here twice and the most recent stay was for 70 nights. Room was clean and spacious. However, the front-desk staff tended to have low professionalism when dealing with guests. Hotel shuttle was unreliable. I flew from tropical State to BWI on the rainy day with temperature dropped to 54 degree and I needed to go to the Mall to buy a rain coat. I waited for one hour for the shuttle to pick me up from the Mall in the chilly rain. I learned from the maintenance crew who picked me up that he was told to pick me up five minutes ago. After I complained to the front desk staff, the answer was that I shouldn't have to wait outside; no apologies what so ever. I checked out after 70-day stay and found that I left laptop power cable in the room. I called the next day and the front-desk girl named "Halei" promised to mail it out ASAP and charge will be made to my credit card on file. Guess what! I called six days later and "Vincent" said the cable was at the counter with my home phone number on it, and he could not use my credit card number on file once I checked out. I am still waiting for my laptop cable as I am writing (on my home computer) because "Vincent" "is looking into it"
- Also Known As:
- Residence Inn Arundel Mills Bwi Airport Hotel
- Residence Inn Arundel Mills Bwi Airport Hotel Hanover
- Residence Inn Hanover
- Hanover Residence Inn
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