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“Perfect Spot” 5 of 5 stars
Review of Hampton Inn and Suites Arundel Mills / Baltimore

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Hampton Inn and Suites Arundel Mills / Baltimore
2.5 of 5 Hotel   |   7027 Arundel Mills Circle, Hanover, MD 21076   |  
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Ranked #3 of 13 Hotels in Hanover
Boothwyn, Pennsylvania
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
“Perfect Spot”
5 of 5 stars Reviewed July 9, 2013

Hosted a family reunion here for 50 people over Fourth of July weekend. Although hotel was at capacity, everything functioned well. Outdoor pool was great, great lifeguard. Very speedy front desk staff and cleaning staff. Banquet room was great too - even cool given the outdoor temps were in the 90s. Clean hotel, friendly staff, free shuttle was bonus too. Outlet mall in walking distance was nice. Costco and chain restaurants close by. Plenty of parking.
Only negative is there is no large outdoor grassy area, for playing ball or soccer or anything.
Free breakfast was healthy and plentiful.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raelynn S, Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review, July 11, 2013
twinsinpa,

I am so happy to hear that your family enjoyed themselves at the Hotel. I hope that your family returns next time you are in the area. Thank you for staying with us.

Kind Regards,
Raelynn
General Manager
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232 reviews from our community

Traveler rating
    129
    71
    21
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    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Spanish first
  • Swedish first
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English first
Raleigh, North Carolina
Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 9, 2013

Check in was smooth and easy....smelled hot coffee as I came in the door and I really needed a cup even though it was the afternoon. The room was clean and comfortable for the four people who shared the room but the pillows were the worst. They were flat and so uncomfortable. But the breakfast the next morning was great...food hot and it was good. Some of the best biscuits and gravy ever!!! Being close to shopping and restuarants was a plus also. Friendly shuttle service.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raelynn S, Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review, July 11, 2013
jbullock920,

Thank you for choosing to stay at the Arundel Mills Hampton Inn while visiting the Hanover area. I am so pleased to hear that your stay was enjoyable and I give you my word that I will look into thos pillows. We hope to see you next time you are in the area.

Kind Regards,
Hampton Inn and Suites
Management
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philadelphia
1 review
4 of 5 stars Reviewed July 8, 2013

Very accommodating service as we hosted 50 people for a family reunion. The manager and entire team were very helpful and handled the large crowd for the complimentary breakfast very well on a busy weekend.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raelynn S, Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review, July 11, 2013
jpelsa,

I am so happy to hear that your stay with us was enjoyable. Please bring your family back next reunion.

Kind Regards,
Raelynn
General Manager
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Philadelphia, Pennsylvania
Top Contributor
74 reviews 74 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed July 8, 2013

Arrived prior to check in time but room was ready, which was nice. Room preferences were able to be honored, which was another plus. The room was immaculately clean, new looking, quiet, and remarkably cool since the weather was in the 90's. We did not hear any noise from the hallway or neighbors, possibly due to the A/C humming. Beds very, very comfortable, which is high praise coming from someone with a bad back. Very convenient to the mall/casino, practically at the far end of the mall parking lot, but separated enough so that you don't get caught up in mall traffic.

What kept this stay from being 5 stars? The breakfast experience. The hotel was very crowded, and breakfast is only served until 10 am. We had to eat standing up since there were no seats available the entire time we were in the breakfast area. Many guests were not eating, just sitting at tables/chairs and talking with no food in front of them. I know that 10 am is the standard end time for the breakfast at all the Hampton Inns, but this was not a pleasant experience for us, since it seemed like the entire hotel waited until 9:30 to have breakfast. I know that the lobby is a public area, but perhaps there could be some sort of oversight by hotel staff.

Other than that, we would return and defintely would recommend staying here but would keep in mind the breakfast situation.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raelynn S, Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review, July 11, 2013
Slt50,

Thank you for letting us know about your experiece at the Hampton Inn and Suites. I am so please to hear that you were comfortable in your room and thank you for letting us know about the Breakfast situation. I will address this situation and hopefully it will be fixed next time you visit our location.

Thank You for your feedback and thanks for choosing our Hotel.

KInd Regards
Raelynn
General Manager
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Tampa, United States
1 review
4 of 5 stars Reviewed July 8, 2013

The staff was pleasant and helpful. We had a small problem with the water in the bathroom, but once reported, the maintenance crew was right there and took care of it. The location is great if you like to shop or to gamble, there's an outlet mall across the street and a casino within walking distance.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raelynn S, Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review, July 11, 2013
Carol D,

I am glad that you enjoyed your stay while at the Hampton Inn and Suites Arundel Mills. Please come back and stay with us next time you are in the area or the next time you are celebrating a Birthday.

Kind Regards,

Raelynn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, United States
1 review
3 of 5 stars Reviewed July 7, 2013

Hotel was typical of Hamton Inns but being near a casino there was a lot of noise late at night as folks returned to their rooms. Otherwise location was good with access to Baltimore and Washington. The pool is decent but a little warm due to baking in the hot sun all day. But kids liked it. I probably would stay at another Hampton Inn next time just because of the clientel this hotel attracts. But the facilites and location are fine.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raelynn S, Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review, July 8, 2013
Don F,

Thank you choosing our hotel while traveling to the Hanover area, I am truly sorry that the noise level was not to your liking, but I can assure you that our team here always tries to keep noise under control. I hope that you try our hotel in the near futur if you are in the area.

Kind Regards,

Management
Hampton Inn and Suites
Arundel Mills
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New York, United States
1 review
5 of 5 stars Reviewed July 6, 2013

Extremely comfortable, quiet, excellent service, clean rooms, beds were comforable and room smelled nice. Easy access to and from rooms. Elevator wait was minimal. Continential Breakfast was free but more vegetarian food needed and food needed to be hotter. Casino and shopping centers were near buy that was another plus. I truly enjoyed my stay and will definitely return and recommend to others.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raelynn S, Manager at Hampton Inn and Suites Arundel Mills / Baltimore, responded to this review, July 8, 2013
Geraldine,

Thank you so much for taking the time to write about our hotel and I am so please that your stay was enjoyable. We hope to see you next time you are in the Hanover area.

King Regards,

Hampton Inn and Suites/Arundel Mills
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn and Suites Arundel Mills / Baltimore

Address: 7027 Arundel Mills Circle, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Hanover
#3 Family Hotel in Hanover
#6 Business Hotel in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn and Suites Arundel Mills / Baltimore 2.5*
Number of rooms: 131
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Also Known As:
Hampton Inn And Suites Arundel Mills / Baltimore Hotel Hanover
Hampton Inn Hanover
Hanover Hampton Inn

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