I stayed at this Hampton Inn at the end of February - this is by far one of the best Hamptons I've stayed in recently and I am so glad to have found this as this will quickly become my "go-to" in the BWI area. I took the MARC train from DC-Union Station to BWI and called when we were about 10 minutes out and was asked to call back when I actually arrived to the BWI station in case we were delayed. Made sense - we weren't delayed but I called again once I was off the train and the shuttle driver was there in 10-15 minutes. This driver was professional, friendly, and knowledgeable about the area - seriously one of the most pleasant (and professional) shuttle drivers I've encountered in the area. My check-in was smooth and easy and this property has a managers reception with light dinner options so I was informed of that as well upon check in. My room was in line with the newly decorated/renovated Hampton decor and was clean and fresh - very typical Hampton Inn. My TV needed to be reset (digital channels weren't working) and someone was promptly sent up - the "repair guy" recognized that I was a female traveling alone and made every effort to make me feel comfortable with him in my room and was really professional and just an all around nice guy. I walked over to the Mills Mall next door while it was still daylight and walked back after dark, by myself and felt comfortable - just of course remaining mindful of my surroundings - I will say that if you decide to walk across - once you get to the main road - go to the left (coming from the hotel) and try to utilize the "cross-walk" and keep your fingers crossed that someone actually stops - if not be prepared - that road is pretty busy. However, the guy at the front desk emphasized that it would not be a problem to send the shuttle over to get me if I didn't feel comfortable walking back from the mall at night - a nice change from the attitude of other shuttle services provided by other hotels that I have encountered. The room itself was very quiet at night, save for my one gripe about my experience - the heating/cooling system in my room was a little older - perhaps they haven't upgraded it yet, but it was hard to get a comfortable temperature, and the unit sounded like an airplane taking off every time it turned on. Made falling asleep a little difficult and in fact I turned off the heat well into the night so I could sleep. In the morning, the breakfast was well stocked and typical Hampton fare - they had a little more selection of fresh fruit than other Hamptons do, which was very nice. Check out was smooth and easy and I had asked the desk person on duty the night before to put me down for the 8:30 airport shuttle for the next morning (the shuttle runs every half hour in the morning) and when I told the woman at the desk in the morning she acted like she didn't know what I was talking about - so always double check to make sure you're on the list to get in the shuttle just in case it's busy. So, in summary - stay at this Hampton if you can. I have to stay by BWI this month and again in April, and I've already changed all of my reservations to this property.