I was in the Baltimore area for a two-week class and invited by 79-year old mom to come for the last week as she loves this part of the country. The location of the hotel could not have been better with the mall in sight, and plenty of choices for lunch and dinner meals. The only room avaiable with two queen beds when I made the reservation was a handicapped room, but it was a large room, clean, but the air conditioning was loud, and the bathroom had both trimming tiles loose along with some wallpaper. Mom came during the second week, and there was a hotel fire while my mom was in the hotel and I was at class. Quite extensive water damage to one side of the hotel, and a lot of noise from the clean up crews, continuing into the early evening some days. Hotel management did come to the room when the alarm went off to escort my mother down three flights of stairs; however, with the temp in the 100's, you would have thought they would have been more accomodating when asked if she could borrow a pool chair to sit in for the hours it took for the fire department to clear the hotel after the fire. She was told they couldn't take the chairs from the pool area so everyone stood for hours outside. When our hot coffee holders were thrown away by housekeeping (those little paper rings allowing you to hold hot paper coffee cups), and my mom asked for some more from the housekeeping staff in the hallway, she was told to contact the supervisor if she wanted some - miraculously, when we returned from dinner, additional cup holders were in our room. A lacrosse tournament group was in the hotel the least weekend and we were exposed to some loud goings on at times, mostly in the parking lot. It also appears this group left quite a bit of trash in the parking lot (empty large beer box, discarded popcorn box, empty soda bottles) strewn about the property, and these remained for at least four days, as they were still there when we checked out. Perhaps the staff should do a once a day clean-up around the property for discarded trash from automobiles?
- Also Known As:
- Hampton Inn And Suites Arundel Mills / Baltimore Hotel Hanover
- Hampton Inn And Suites Arundel Mills / Baltimore Hotel
- Hampton Inn Hanover
- Hanover Hampton Inn
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