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“Overnight Stay. Great!” 5 of 5 stars
Review of Candlewood Suites Arundel Mills / BWI Airport

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Candlewood Suites Arundel Mills / BWI Airport
2.0 of 5 Hotel   |   1525 Dorsey Road, Hanover, MD 21076   |  
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Ranked #4 of 13 Hotels in Hanover
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Overnight Stay. Great!”
5 of 5 stars Reviewed 4 days ago NEW

The rooms at this hotel smell very clean and appear very clean. The beds are very comfortable and the bathrooms are clean as well. I only stayed for one night but I realized this would be perfect for longer stays. There was a full kitchen inside the room. The hotel is also locatedclose to entertainment and dining. The gym is also better than most hotels in this price range.

  • Stayed October 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cwsarundelmills, Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review, 2 days ago
Hi Lram1974,

Well we truly appreciate your review. We know that there are tons of hotel options in the Arundel Mills / BWI Airport market and yet you choose to stay with us. Here at the Candlewood Suites Arundel Mills we take great pride in having a clean facility and fun, friendly staff. I am happy to hear that we met those expectations. You’re welcome to come back for a longer stay, we'd love to have you.

Thanks again and we look forward to your future visits.
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73 reviews from our community

Traveler rating
    46
    16
    2
    4
    5
See reviews for
11
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19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • Any
English first
Latham, New York
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

We travel through the mid-Atlantic states on a semi-annual basis and stay at Candlewood Suites as a reasonable pet-friendly alternative. We typically pay $25/night for a pet-friendly room at Candlewood. Our surprise at the Arundel Mills Candlewood was a $75 charge. There was no reason offered by the desk receptionist for the difference when we checked in. We subsequently learned that an alternative Candlewood Suites in the area offers a pet-friendly room for $15. Worse, we found four mouse traps placed beneath the bed headboards, two still set. Hardly a pet-friendly room with set mousetraps, hardly a recommendation for human habitation either. We brought it to the attention of the desk receptionist and were unable to wait the following morning at 10:00 am when the manager would be available to register a compliant. We were lucky our cat did not spring a live mousetrap and be severely hurt. Unlucky for people who stay in a room with mice or rats and their feces. If you are concerned about your health, or care about your pets well-being, avoid Candlewood Suites in Arundel Mills like, well, like a plague. Tom and Carol Murphy

Stayed November 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel was great!! Very clean, nice, quiet. Room was amazing with a small kitchen and spacious bathroom. Love it!! It was in a great location, room was beautifully set up and very comfortable bed with clean linen.

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed October 20, 2014

All the Candlewood Suites have essentially the same layout and furniture.

Was there for almost three weeks, so some issues are to be expected.

Had some loud neighbors during my stay. Ended up knocking on their door and asking them to turn down the music.

There was some confusion at the front desk when I rescheduled my weekly housekeeping and they entered my room while my pets were unsecured.

On the positive side, I can't say enough about the housekeeping staff. They were always friendly and would provide whatever I needed in between my cleanings. If they saw me carrying trash, they would offer to throw it out for me.

Used the lending locker for the first time, that is a nice feature.

Room Tip: Top floor middle of the building had a lot of A/C noise from the hallway compressor
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  • Stayed October 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, NC
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 16, 2014

Stayed at Candlewood by Arundel Mills Mall and the Live Casino for just one night, and I was blown away by the quality of the hotel and service. The GM and Director of Sales was at the hotel still when I arrived at 8:00pm and I was promptly greeted. The Director of Sales, Mallory, even helped me to my room with my bags. The hotel appears brand new and very modern and fresh. More importantly, it is extremely clean. Will stay here again! Well done!

  • Stayed September 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cwsarundelmills, Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review, September 18, 2014
Dear Sara G.

We are thrilled to hear of the kind things you have to say regarding our hotel and management team. We are all very passionate about our product and do what we can to show this to our guest. We’re happy to hear that you enjoyed your stay here with us and we appreciate you taking a moment to let everyone just how great we are here at the Candlewood Suites Arundel mills hotel.

We hope to see you again soon. Have a great weekend.
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Silver Spring, Maryland
Top Contributor
302 reviews 302 reviews
26 hotel reviews
Reviews in 73 cities Reviews in 73 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed August 29, 2014

We stayed so as to be close by BWI for an early morning departure. Clean, modern, new, well-equipped, quiet if you don't need the A/C, and easy to navigate. Our room had a large, wrap-around desk space that was a pleasure to work at. The recliner chair was comfortable. Bed the same. LOTS of outlets. Well-equipped kitchen space. We'd come again any time we had a need to leave BWI at the crack of dawn. There are several unexpectedly good restaurants about 1 1/2 miles down the road.

Room Tip: Can't miss.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cwsarundelmills, Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review, September 4, 2014
Response Hi Dlosea,

Thanks so much for making the Candlewood Suites Arundel Mills hotel your choice for lodging. Indeed we are conveniently located just a few miles from BWI airport and happy to hear you’ll stay with us for future trips. We are happy you enjoyed the comfortable recliner and had no issues with lack of outlets. We look forward to your serving you in the future.

Kind Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Arundel Mills / BWI Airport

Address: 1525 Dorsey Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #4 of 13 Hotels in Hanover
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Arundel Mills / BWI Airport 2*
Number of rooms: 100
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