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“Not Just Your Average Candlewood!” 5 of 5 stars
Review of Candlewood Suites Arundel Mills / BWI Airport

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Candlewood Suites Arundel Mills / BWI Airport
2.0 of 5 Hotel   |   1525 Dorsey Road, Hanover, MD 21076   |  
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Ranked #4 of 13 Hotels in Hanover
Clifton, Virginia
Reviewer
3 reviews 3 reviews
“Not Just Your Average Candlewood!”
5 of 5 stars Reviewed October 8, 2012

I was traveling to the area for business and brought my family with me. The new Casino is nearby and we thought we would make a mini vacation out of the trip and go in the evening. I have stayed at a few Candlewoods before and have always enjoyed my stay, but this Candlewood is much nicer than any Candlewood Suites I have stayed at. The hotel seemed new and the rooms were beautifully decorated and had a very stylish, contemporary decor. The room had the standard kitchen I am used to, which was useful to my family. The room was very clean and a large flat screen television with high definition programming. The hotel was very quiet as it is not on the main road. The beds seemed nicer than the typical Candlewood bed I have slept on in the past. It seems to me that Candlewood is going upscale!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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68 reviews from our community

Traveler rating
    44
    14
    2
    4
    4
See reviews for
10
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19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 2, 2012 via mobile

My family & I were relocating to a near by military base & or housing registration was incomplete, with that being said we were referred to this location for temp. housing. In the beginning everything was fine, until the Manager that had originally booked our stay was terminated & this half pint manager took over, first he charged our credit card on file, then apologized after the fact that he maxed it out & then demanding daily payments for a monthly stay, where as b4 we were making weekly or bi weekly payments.. Nonetheless after staying shortly after 1 month he put us out for not being able to one nightly payment.... After we made a $1500 + payment.... Military are not welcomed here! That was made clear to us!!!! He put us on the street with a small child @ 7pm at night one day prior to our move! Do not support this man's greed!!!!

  • Stayed September 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review, October 17, 2012
Dear LovintheUSA13,

Thank you for taking the time to convey your comments regarding your recent stay with us. I was disappointed to learn of the inconveniences you experienced during your stay. I would like to address your concerns in further details and have sent you a private message to obtain more information regarding your stay.

I look forward to hearing from you and being of further assistance.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
1 review
5 of 5 stars Reviewed August 5, 2012

I decided to stay at this new hotel after reading reviews from other travelers, and I am glad that I did. I found the room to be clean, comfortable, and well-appointed. Also, Arundel Mills Mall and several restaurants are close by. I would stay at this hotel again.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 29, 2012 via mobile

Stayed 2 nights. They accommodated an early check in for me which was nice. The Westin Element was sold out so I stayed here instead. Rooms were great! It exceeded my expectations. I would stay there again. Very close to everything too.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
League City, TX
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
Reviews in 28 cities Reviews in 28 cities
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed July 28, 2012 via mobile

We were looking forward to watching the Opening Ceremonies for the Olympics. When we got the T.V. on, half the channels were down, including the ones with the Olympics. The hotel room was very nice and updated. The walls did not stop the noise very well. You could easily hear conversations in the hallway. With so many choices in the area, I don't believe we will stay here again.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cwsarundelmills, General Manager at Candlewood Suites Arundel Mills / BWI Airport, responded to this review, July 30, 2012
Dear Valued Guest,

I would like to first thank you for choosing the Candlewood Suites Arundelmills for your lodging needs. We have been made aware of the satellite issues and share your concerns and your frustration. We are currently looking into the issue and look to have a resolution for this in the very near future. I can certainly understand your disappointment and would like to apologize for any inconvenience this may have caused you and your family. We would like the opportunity to make this up to you; if you have any future travel needs please feel free to reach out to me directly and it will be my pleasure to assist you.

Best Regards,

Kenneth M. Waters
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laurel, Maryland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 7, 2012 via mobile

Stayed there during the recent powet outage in the DCMVA area. Hotel new and staff were trying to keep up with the onslaught of guests. Under the circumstances, the staff did well and accomodated everyone. Stay was a good one. Made reservations for future as have family coming into town. Great value.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
55 reviews 55 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed June 27, 2012

Before I booked this hotel for one night, I hesitated on reserving a room because actual pictures of the hotel and reviews didn’t exist. Finally, a traveler posted a review and I found out that it was a new hotel that just opened on June 19. The review reinforced that I made the right choice in reserving a room and upon arrival to the hotel; it confirmed that I made the right choice. The location of the hotel is in a residential type of area, so very quiet and not a lot of traffic/noise on Dorsey. The front desk clerk, Donnell, was very courteous and helpful when I checked in. He also was very knowledgeable about the surrounding areas in regards to restaurants and things to do (Arundel Mills Mall and the new Maryland Live Casino). When I checked in, I found out that my room request for a 1-bedroom suite had been downgraded to the studio queen suite. The price remained the same, but that was okay. The room was gorgeous and spacious. It still had the new room smell, but I was okay with it. The kitchenette was very nice and had everything that I would need to cook. The flat screen TV was great. I loved the fact that the ceilings were high. It would definitely be a home away from home for those that are staying more than a night or two. The location is close to BWI (about 10 minutes away). It was very quiet and you could not hear the guests even though the hotel was sold out for the night. The bed was very comfortable. I loved the shower too! Check out was easy and fast. I would definitely stay here again when business brings me to this area. I highly recommend it!

Room Tip: I was on the 1st floor of the hotel. I didn't hear my neighbors above or next door to me.
See more room tips
  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Arundel Mills / BWI Airport

Address: 1525 Dorsey Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #4 of 13 Hotels in Hanover
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Arundel Mills / BWI Airport 2*
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