We stayed at the Ramada for our Family Reunion. We were told that the hotel had been recently renovated. The renovations must've been done in a secret location. The staff seriously lacked customer service. Almost all of our family members complained about something and were told..."There's nothing we can do about it". A few were even told to go find another hotel. If you desperately need a place to stay, I would recommend your car over this hotel.

What a stay! We picked the Ramada because it had the cheapest park and fly deal. Check in went smooth and our room was well, just a room. Two beds, a bathroom, and a TV. My family was hungry at the time because we hadn't eaten since lunch at home. We went the Key West Bar and Grill. We knew there would be issues the momment we stepped in because the woman sat us down and gave us no menus. What kind of restaurant is that?! Then she said she would get to us whenever she had a chance. There were 3 other parties of people in there (waiting just like us). After 15 minutes, I got up to get menus. 10 minutes after that, the bartender took our order. We waited around 35 minutes for the food then. The people beside us started talking to us and complain about the service. The waitress even told one of them to sit down when he wanted another drink. The food did taste good. I have to admit that. Then the waitress couldn't bring up the bill on the computer. She didn't know how to add or work the cash register. Throughout the meal, the bartender and waitress would argue. Then to make it worst; the bar started karoke. The people were half drunk and sounded horrible. My family and I were glad to leave that bad atmosphere. Oh gosh....then we had to get breakfast at this place. You get meal coupons when you check in. They are worth $8 each. We asked for it to be quick, since we had to make our flight. It actually didn't take that long. The bagels, toast, and English muffin were burnt. Thank goddness the ride to the airport wasn't too bad. It was about 10 minutes away.
To sum it up the food was expensive, workers need a lesson in customer service, and overall they need to speed up their act. I don't think you are going to catch me back here.

We stayed at the BWI Ramada on an icy night in February when the airlines were cancelling flights out of BWI and about a third of the residences in Anne Arundel County were without power. The Ramada, in notable contrast to other properties around the airport, did not gouge its customers (other hotels were charging $50-$150 premiums over rack). The front desk staff were courteous and helpful. The hotel itself is rather ordinary -- clean and well-maintained, if cheaply appointed. The restaurant appears to be understaffed; while the food was surprisingly good for an airport hotel, the service was exceedingly slow.

I'm quite surprised there's a Ramada in the chain this awful! Pulled down the bedspread and saw (a) Hair and (b) A little bug. Need I go further? Pillows were lumpy. Sheets are paper-thin. Furniture falling apart. Bathtub dented and chipped. Room was ice cold - heat ran all night and never warmed up the room. (20 degrees outside) Slept in my clothes. Honest! Skip this place. Tell your friends!