When we woke up in the morning wanting to shower before check out, the bathroom ceiling was leaking and had drenched the toilet and floor of our bathroom overnight. When maintenance came the man was nice to us about it, but when I happened to walk by the front desk I overheard him talking to the woman at the desk and saying how we shouldn't be refunded because "the shower was fine" - I'm sorry if I don't want to shower in a bathroom with a mysterious liquid dripping from the floor above. Also, you couldn't sit on the toilet without getting dripped on and he told us if he opened up the part of the ceiling that was leaking it would be "a cascade." They offered to give us a different room so we could shower but there was no time for that. I find it very rude to talk that way about a guest concern, even if you think they can't hear you. The beds were comfortable but I can't get past the poor guest relations and the fact that they were completely unwilling to try and resolve the problem. I'm not one to nitpick, but water coming down through the ceiling is not a trivial issue and should have been treated more seriously. We felt disrespected as guests and will not be returning to any Ramada property in the future.
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- Also Known As:
- Ramada Bwi Airport Arundel Mills Hotel Hanover
- Ramada Hanover Bwi Airport
- Hanover Ramada