My experience was horrible. After being promised 24 hour shuttle service, I decided to pay the $10.00 round trip shuttle fee to Maryland Live Casino. Upon paying the money, I was taken there within 15 minutes with no problems. However; getting back to the hotel was a different story.
I called the hotel for pick up at one o’clock in the morning. I was told they would be there shortly. I waited, waited and waited, and still waited after calling back to the hotel 4 more times, asking ‘Where is the shuttle?, I’m still standing out here waiting’. Each time, I was told “the shuttle is on the way”. After standing and waiting for over 2 hours, I had no choice but to take a cab back to the hotel, as I was tired of standing, and was very tired from a long day. The cab back to the hotel cost me another $20.00. Now, I have paid $30.00 for a trip that should have been only $10.00. I certainly could have, and would have driven my own car for much cheaper than $30.00 had I known the 24 hour shuttle service that the hotel offered was not reliable.
After discussing this horrendous problem with the Front Desk, I was told, they would only refund $5.00 back to me, because I had taken the shuttle over to the Casino. Just out of Human Courtesy, the full $10.00 should have been refunded. I wouldn’t have; and, I’m sure no one else would have paid any amount of money for shuttle service, just to be left and never picked back up. I can only thank God, that I didn’t have an Elderly Parent with me.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Wyndham, Priceline, Cheap Tickets, Orbitz, Despegar.com, Hotels.com and Tingo so you can book your Ramada BWI Airport/Arundel Mills reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ramada Bwi Airport Arundel Mills Hotel Hanover
- Ramada Hanover Bwi Airport
- Hanover Ramada