My experience was horrible. After being promised 24 hour shuttle service, I decided to pay the $10.00 round trip shuttle fee to Maryland Live Casino. Upon paying the money, I was taken there within 15 minutes with no problems. However; getting back to the hotel was a different story.
I called the hotel for pick up at one o’clock in the morning. I was told they would be there shortly. I waited, waited and waited, and still waited after calling back to the hotel 4 more times, asking ‘Where is the shuttle?, I’m still standing out here waiting’. Each time, I was told “the shuttle is on the way”. After standing and waiting for over 2 hours, I had no choice but to take a cab back to the hotel, as I was tired of standing, and was very tired from a long day. The cab back to the hotel cost me another $20.00. Now, I have paid $30.00 for a trip that should have been only $10.00. I certainly could have, and would have driven my own car for much cheaper than $30.00 had I known the 24 hour shuttle service that the hotel offered was not reliable.
After discussing this horrendous problem with the Front Desk, I was told, they would only refund $5.00 back to me, because I had taken the shuttle over to the Casino. Just out of Human Courtesy, the full $10.00 should have been refunded. I wouldn’t have; and, I’m sure no one else would have paid any amount of money for shuttle service, just to be left and never picked back up. I can only thank God, that I didn’t have an Elderly Parent with me.
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- Also Known As:
- Ramada Bwi Airport Arundel Mills Hotel Hanover
- Ramada Hanover Bwi Airport
- Hanover Ramada