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“Very Disappointed” 2 of 5 stars
Review of Ramada BWI Airport/Arundel Mills

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Ramada BWI Airport/Arundel Mills
3.0 of 5 Hotel   |   7253 Parkway Drive, Hanover, MD 21076   |  
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Ranked #13 of 13 Hotels in Hanover
Woodbury, New York
2 reviews
1 helpful vote 1 helpful vote
“Very Disappointed”
2 of 5 stars Reviewed July 11, 2013

My experience was horrible. After being promised 24 hour shuttle service, I decided to pay the $10.00 round trip shuttle fee to Maryland Live Casino. Upon paying the money, I was taken there within 15 minutes with no problems. However; getting back to the hotel was a different story.

I called the hotel for pick up at one o’clock in the morning. I was told they would be there shortly. I waited, waited and waited, and still waited after calling back to the hotel 4 more times, asking ‘Where is the shuttle?, I’m still standing out here waiting’. Each time, I was told “the shuttle is on the way”. After standing and waiting for over 2 hours, I had no choice but to take a cab back to the hotel, as I was tired of standing, and was very tired from a long day. The cab back to the hotel cost me another $20.00. Now, I have paid $30.00 for a trip that should have been only $10.00. I certainly could have, and would have driven my own car for much cheaper than $30.00 had I known the 24 hour shuttle service that the hotel offered was not reliable.

After discussing this horrendous problem with the Front Desk, I was told, they would only refund $5.00 back to me, because I had taken the shuttle over to the Casino. Just out of Human Courtesy, the full $10.00 should have been refunded. I wouldn’t have; and, I’m sure no one else would have paid any amount of money for shuttle service, just to be left and never picked back up. I can only thank God, that I didn’t have an Elderly Parent with me.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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477 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Latrobe, Pennsylvania
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed July 9, 2013 via mobile

Stayed at this property the night before we flew to Myrtle Beach. It is very close to BWI, had shuttle service, and parking up to 14 days included. We were a bit worried that we had the wrong directions when we found ourselves in an industrial park. We found the Ramada in the back of the park. Upon check-in there were two wonderful staff members at the desk. These ladies were very personable and friendly. They attempted to print our boarding passes but their printers were not cooperating. The room was very clean and comfortable. We had a small breakfast before catching the shuttle for the airport. Again the staff was helpful and friendly. They were changing drivers at 8 am when were to leave but the replacement didn't show so the guy who was getting off work stayed and drove us. On our return, I called from the airport for our return and by the time we got out to the pick up location, the shuttle was pulling up--no wait at all. We were dropped off right at the car. Great door-to-door service!

We are going to my friend's granddaughter's first birthday party in August and it is to be Severn so we made reservations to stay at the Ramada once again.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed July 8, 2013

The older ac unit made an annoying clicking sound all night long. The breakfast was marginal. The front desk people were very nice and charming.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

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Additional Information about Ramada BWI Airport/Arundel Mills

Address: 7253 Parkway Drive, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 13 Hotels in Hanover
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada BWI Airport/Arundel Mills 3*
Number of rooms: 132
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Also Known As:
Ramada Bwi Airport Arundel Mills Hotel Hanover
Ramada Hanover Bwi Airport
Hanover Ramada

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