When we arrived at the BWI airport called for the hotel shuttle. We we told to wait 15 minutes. Twenty minutes passed and no shuttle. We called the hotel again and the reception said nobody called for shuttle from the airport so we waited for another 20 minutes and finally the shuttle showed up.
At the hotel we booked a room where our group (37 persons) can dine and use the room from 7pm to 12pm. We were quoted $30/person for buffet dinner. The food was not bad. At 10pm the server told us we have to leave the room because our time was up. We wanted to talk to the manager but nowhere to be found. Our party was spoiled because of the argument. The waiter started clearing the table and we all went outside and just continue our chats and because it was Christmas season we just shrugged off the incident as a lesson to be learned. Next time everything must be in black and white and not trust the word of any hotel manager.
Considering that all of us were checked in the hotel another two-hour stay in the part room would not make much difference.
The hotel itself is conveniently located near the airport and the facilities like restaurant, bar, and wifi were very good.
The shuttle service was not reliable. The free shuttle service going to the Arundal shopping mall was fine but going back to the hotel took a taxi because the shuttle did not show up. The other group has to call the hotel twice for the shuttle.
The hotel should let the guests know in advance if it would be able to pick them up.
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- Also Known As:
- Ramada Bwi Airport Arundel Mills Hotel Hanover
- Ramada Hanover Bwi Airport
- Hanover Ramada