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“Great Stay at this Suburban Hotel” 5 of 5 stars
Review of The Hotel at Arundel Preserve

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The Hotel at Arundel Preserve
3.5 of 5 Hotel   |   7795 Arundel Mills Boulevard, Hanover, MD 21076   |  
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Hotel amenities
Ranked #1 of 14 Hotels in Hanover
Certificate of Excellence
Wales, Wisconsin
Level Contributor
3 reviews
“Great Stay at this Suburban Hotel”
5 of 5 stars Reviewed October 21, 2013

I recently stayed at the Hotel at Arundel Preserve while there for a conference. What a great experience! From the driver who picked me up at the airport, to the front desk staff,, to the catering - top notch all the way!

I arrived late, and was tired and ready to get to the hotel. I expected the whole process of getting from the airport to the hotel to take a while. I was very pleasantly surprised at the speed and courtesy of the driver. And it just continued the next three days - everyone was very professional and kind. And top that off - with a hotel that provides amazing rooms - I loved my stay there!

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review, October 23, 2013
Thank you for this amazing review. I am myslef sitting at the Airport having attended a conference in LA and can defenitely relate to the importance of a comfortable hotel while on business. I am hoping you will come back to see us on leisure as well.

Sincerely,

Jeff Makhlouf, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

475 reviews from our community

Traveler rating
    351
    100
    18
    5
    1
See reviews for
89
150
26
121
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • English first
  • German first
  • Any
English first
Bladensburg, Maryland
1 review
5 of 5 stars Reviewed October 21, 2013

My husband and I truly enjoyed our stay at The Hotel at Arundel Preserve. The amenities were so modern and upscale. We loved every aspect of our room. We felt so comfortable like we were at "home". The front desk staff was very professional and hospitable to us and provided details regarding the hotel. This was our first time but it will not be our last. We highly recommend this hotel and we will definitely be back.

Room Tip: Make sure your hotel room is not near the vending and ice machine. It could be very noisy.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review, October 23, 2013
Happy Anniversary!! I am very happy to know that yourself and your husband had a great time espcially to celebrate such a great occasion. I am also happy to know that you will come back to see us again and again.

Sincerely,

Jeff Makhlouf, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wake Forest, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 19, 2013

I stayed at The Hotel at Arundel Preserve for 14 nights on business. My room was quiet, clean, modern and very comfortable. The hotel is new and has quality bedding, towels and amenities. I would stay here again for business or pleasure and would recommend it to anyone.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review, October 21, 2013
Thank you so much for taking the time to share your experience at the Hotel on here. Our wonderful guests like you represent the best testimony to what we have created at the Hotel at Arundel preserve.
We are looking forward to seeing you very soon.

Sincerely,

Jeff Makhlouf, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 17, 2013

Having stayed at other hotels around Arundel Mills before I was not looking forward to my business trip accommodation. But this place was wonderful, in particular having access to great food and craft beer at Grillfire downstairs after long days at work. Highly recommended, and will return.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review, October 18, 2013
Thank you so much for taking the time to write us, I really appreciate it. I am glad we made a part of your stay enjoyabe and truly hope you come back and see us.

Have a wonderful weekend.

Sincerely,

Jeff Makhlouf General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 8, 2013

Every detail of this hotel was above and beyond expectations. The rooms were great, the staff was great...all of the facilities and services were excellent. I can't even think of anything that could have been better.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review, October 11, 2013
I wanted to personally thank you for the wonderful review of our property as well as the perfect score. We are delighted to know we were up to your expectations and are looking forward to seeing you come back and visit us soon!

Sincerely,

Jeff Makhlouf

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Level Contributor
114 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed October 5, 2013

This is a great place to stay! It is nice and close to the airport. We come here right from the rental car place. Check in is very quick and efficient. Nice modern rooms but beginning to show a little wear and tear with some loose bathroom tiles. There is a nice little refrigerator, Keurig coffee makers with lots of supplies. Really nice pull out sofa which helps if one of our children meets us.
Good experience with the restaurant in the past but not so much this trip.

Room Tip: We have never stayed on the club floor. That might be nice some time. But I have yet to find a bad r...
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review, October 7, 2013
Hello Paul,

Thank you so much for your review and for your loyalty to our hotel and restaurant. I have also received your comments on our email survey system and appreciate the feedback. I also communicated with our restaurant general manager and we talked about your experience at the restaurant. I understand that he contacted you today and that all is good and that you will be coming back to see us in the future.

Have a great week!

Sincerely,

Jeff Makhlouf

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, PA
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 3, 2013

Recently stayed here for a conference. Room quality, food quality, service was all excellent at an excellent price point. While it isn't near anything else, I had my own car which made it easy. Colleagues of mine had good experience with shuttle. No charge for internet wifi which was reliable.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review, October 7, 2013
Dear Paula! Thank you so much for taking a few minutes to come back on TripAdvisor to write about your experience at the Hotel. We are very glad to know that you enjoyed your stay and would love to see you come back and stay with us.

Sincerely,

Jeff Makhlouf

General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about The Hotel at Arundel Preserve

Address: 7795 Arundel Mills Boulevard, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 14 Hotels in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Hotel at Arundel Preserve 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
Designed to be the premier meeting and event destination between Baltimore and Washington, DC. The height of modern luxury, with the features that make hosting a first-rate gathering second nature. THE SPACE9, 200 total square feet of flexible meeting space. Grand ballroom/banquet room for up to 300 guests. Outdoor terrace. Additional breakout rooms/boardroom, LEED Silver designed. THE TECHNOLOGY: Complimentary high-speed Internet throughout the hotel and meeting space, State-of-the-art audiovisual equipment and business center. THE LOCATION: Close to Fort Meade/NSA and Arundel Mills Mall. Convenient to Thurgood Marshall BWI Airport, Easy access to Baltimore, Annapolis and Washington, DC Complimentary shuttle service to BWI airport. THE ACCOMMODATIONS: Full-service hotel with spacious, luxurious guest rooms. Full-service restaurant and bar on-site. Indoor pool and fitness center. Complimentary parking. 150 rooms with an executive floor. ... more   less 
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