The hotel was wonderful, refrigerator in rooms (no microwave), bathrooms were a very nice size and it was in close proximity to a nice selection of restaurants/shopping (which is why we opted to NOT rent a car during this trip). We had a chance to visit the pool area and there was an actual life guard on duty. The hotel was plenty busy with other functions so we did have to wait for elevators (only 2 to service the guest floors). On-site restaurant was on the expensive side so we did chose to eat at some surrounding places. Our family reunion banquet was held on Saturday evening and the food/service was delicious. Although the shuttle service is complimentary, it is not dependable or on a set schedule. I called the hotel prior to our trip and was informed to call for a shuttle after we arrived to BWI. When we called, they indicated the shuttle would be there momentarily -- after a 2nd call and 45 mins later we were picked up (nice Mercedes van/shuttle). While he was driving us back to the hotel, dispatch advised him that he needed to pick up another passenger at BWI. So of course after we'd checked into our room and wanted to take the shuttle to the local Dave & Buster's to join up with family.... they indicated the shuttle would return in 25 mins. They actually need at least two shuttles OR set a schedule for airport runs (once an hour or something). Everyone who attended our reunion did enjoy the hotel.