In all frankness, the facilities are wonderful. The rooms are clean, the people friendly, and the beds comfortable. Unfortunately my stay did not come without any issues.
The walls/doors are thin. We could hear everything in the hall and was sometimes fairly annoying. But it was not a big deal.
The most frustrating part was the accuracy of my reservations. I reserved the "Executive King" room. The room was suppose to come with a bath/shower. We had just come back from a football tournament and really looked forward to soaking in the tub, but unfortunately came to nothing but a shower. I even specifically chose the "Executive King" and paid extra for the bath. I expect the amenities and room I paid for, and did not get them. We wanted to say something, but was too tired to complain at that point. Now, I wonder if we weren't give a normal "King" room instead of an "Executive King". On top of that I was charged an extra $30.00 on my credit card even though I took the time to opt out of the express checkout and get the receipt from the front desk.
Honestly, the stay was completely fine. The hotel is beautiful and the people are wonderful. But I'm not sure I'd return again only to deal with some of these issues.
- Official Description (provided by the hotel):
- Designed to be the premier meeting and event destination between Baltimore and Washington, DC. The height of modern luxury, with the features that make hosting a first-rate gathering second nature. THE SPACE9, 200 total square feet of flexible meeting space. Grand ballroom/banquet room for up to 300 guests. Outdoor terrace. Additional breakout rooms/boardroom, LEED Silver designed. THE TECHNOLOGY: Complimentary high-speed Internet throughout the hotel and meeting space, State-of-the-art audiovisual equipment and business center. THE LOCATION: Close to Fort Meade/NSA and Arundel Mills Mall. Convenient to Thurgood Marshall BWI Airport, Easy access to Baltimore, Annapolis and Washington, DC Complimentary shuttle service to BWI airport. THE ACCOMMODATIONS: Full-service hotel with spacious, luxurious guest rooms. Full-service restaurant and bar on-site. Indoor pool and fitness center. Complimentary parking. 150 rooms with an executive floor. ... more less
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