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“First class accommodation and service” 5 of 5 stars
Review of The Hotel at Arundel Preserve

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The Hotel at Arundel Preserve
3.5 of 5 Hotel   |   7795 Arundel Mills Boulevard, Hanover, MD 21076   |  
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Hotel amenities
Ranked #1 of 14 Hotels in Hanover
Certificate of Excellence
Cary, North Carolina
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“First class accommodation and service”
5 of 5 stars Reviewed February 20, 2012

The Hotel at Arundel Preserve is an excellent hotel. Starting with the complimentary shuttle service from the airport in a clean and new Mercedes bus, I was rewarded with quality and service that exceeded my expectations. The rooms are very nicely decorated with a distinctive modern touch. All the expected amenities are there, but better. For example, the in-room coffee maker is a Keurig with a selection of different coffees and teas; the soap and shampoo are Neutrogena; there is an "all off" switch at the door to easily turn on or off all lights in the room; and the phones are cordless. I would not hesitate to recommend this hotel to anyone.

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review, February 22, 2012
Thank you so much for such a great title for a great review of our new property. It is a great feeling to get such feedback and to know that our decisions in selecting many guest amenities such as the shuttle and accessories are appreciated by our guests.

Sincerely,

Jeff Makhlouf

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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468 reviews from our community

Traveler rating
    348
    98
    16
    5
    1
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • English first
  • German first
  • Any
English first
Baltimore, Maryland, United States
2 reviews
5 of 5 stars Reviewed February 19, 2012

Great Hotel, hands down. Lobby area was breathtaking, it was lovely sitting in lobby awaiting a table at the Grillfire Restaurant. Stayed in the King Standard room on the 6th floor, Valentines Day weekend, very cozy room, comfortable bed. Walk-in shower was very nice. Very friendly staff. Free parking in garage directly behind hotel. Its really nothing bad I can say in reference to this hotel.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review, February 20, 2012
Thank you so much for your lovely review. You are correct, we have been very busy especially with the Romance Package during the last 2 weeks. The parking garage is another amenity that sets us apart from our comptetitors as none offer this great convenient feature.

Please come back and see us again soon!

Jeff Makhlouf

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanover, Maryland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 9, 2012

Very new very clean the grillfire restaurant is great nice staff throughout entire hotel.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review, February 10, 2012
Awesome, thank you for writing about your experience at the Hotel as well as Grillfire and especially commenting on the cleanliness as this along with great services are our Number 1 priorities.

Happy Valentine's

Jeff Makhlouf

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 28, 2012

This hotel is new and very modern and the rooms are very cozy and clean. The rooms don't make it feel like you are staying in a hotel. The free parking, paper and coffee are a plus. You cannot go wrong staying at this hotel. I wish all Hotwire deals were this quality.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review, January 31, 2012
Thank you for your feedback, I am delighted to know that you had a good time here at the HOTEL at Arundel Preserve. Please make us your regular stop when you are in the Arundel Mills area.

Thank you.

Jeff Makhlouf

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, Iowa
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed January 27, 2012

This hotel is absolutely beautiful! The lobby was gorgeous and the King standard room was spaceous and very clean. It is close to Arundel Mills Mall and many many restaurants to choose from if you don't want to eat at the hotel restaurant.

They have a good workout facility and pool and there is also free WiFi that worked with no problems.

The one problem I had was there was barely any hot water in my room. I told the front desk woman the first morning and she said she had an engineer there to look at it and would take care of it. The next morning, same thing. Barely any hot water.

Other than that one problem this was a very nice place to stay!

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review, January 31, 2012
Thank you so much for your review as well as feedback. You are absolutely correct, we did experience some hot water issues. This was related to post construction improvements to the system that were made on two seperate occasions. The first one had minimal impact as it was done late morning. The second phase which affected you was done on a very short notice. We apologize about any inconvenience we caused you. As of now, all systems are 100% operational and good to go.

Thank you

Jeff Makhlouf

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanover, Maryland
1 review
5 of 5 stars Reviewed January 23, 2012

Absolutely beautiful hotel! Everything was perfectly designed, modern, and very sleek. I love the color and texture choices. We stayed over night in November and really had no complaints. The attached restaurant, the Grillfire, was equally as nice as the Hotel. Perfect weekend getaway. I would definitely stay again.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review, January 25, 2012
A quick Thank you message for your lovely, short but yet straight to the point review. We would love to see you with us again!

Thank you.

Jeff Makhlouf

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed January 16, 2012

Love it even more since I won it via a Hotwire deal. Although if I had paid full price for my room, I'm sure I would've loved it just the same. I came here for a weekend escape--I didnt want to be bothered...I just wanted to be comfortable.

The hotel is stunning. The lobby is impressive! I wish i could comment on Grillfire, but I didnt eat there, so maybe next stay. Free wifi AND parking--I pray to God they never change this. It's such a letdown when you get to a hotel and find out you have to pay $20 to park and access the outside world.

The rooms remind me of a combination of the Aloft brand and the newer Hyatt Place room stylings...just a lot better. lol The beds are comfortable, and the bathrooms?? OMG. lol I LOVE the sink area, and the walk-in shower has this rainfall showerhead...I need one for my house! Refrigerator, no microwave (if you're wondering), but there's a coffee machine. Wardrober is nice, and the room decor is great, too. It's just a nice room.

My only complaints? I have 60 cable stations, but my NBC and ABC don't work. Also, after flushing the toilet, it keeps making sporadic flush-like noises for about an hour or so afterwards. It was kind of annoying, but nothing serious. Customer service was great--the girl at the welcome desk is beautiful! lol

I live in the area, and I've never been a fan of all of the building they've done to this area over the years, but i'm in love with this hotel. Try to get here if you can!

  • Stayed January 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHotelArundel, General Manager at The Hotel at Arundel Preserve, responded to this review, January 19, 2012
What a great and detailed survey! Thank you so much for the time you took to write it. It is even more rewarding to know that this review came in from someone who travels a bit. It is wonderful to know that you appreciated the decor and settings as well. As far as the TV channels, we do offer all the local ones, I will have engineering review their daily logs to see if we had any outages during your stay. We are aware of the issue with the toilets and have gone back and adjusted the pressure in the few rooms were problems were reported.
Thank you again for your great review and hope to see you again soon.

Jeff Makhlouf

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hotel at Arundel Preserve

Address: 7795 Arundel Mills Boulevard, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 14 Hotels in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Hotel at Arundel Preserve 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
Designed to be the premier meeting and event destination between Baltimore and Washington, DC. The height of modern luxury, with the features that make hosting a first-rate gathering second nature. THE SPACE9, 200 total square feet of flexible meeting space. Grand ballroom/banquet room for up to 300 guests. Outdoor terrace. Additional breakout rooms/boardroom, LEED Silver designed. THE TECHNOLOGY: Complimentary high-speed Internet throughout the hotel and meeting space, State-of-the-art audiovisual equipment and business center. THE LOCATION: Close to Fort Meade/NSA and Arundel Mills Mall. Convenient to Thurgood Marshall BWI Airport, Easy access to Baltimore, Annapolis and Washington, DC Complimentary shuttle service to BWI airport. THE ACCOMMODATIONS: Full-service hotel with spacious, luxurious guest rooms. Full-service restaurant and bar on-site. Indoor pool and fitness center. Complimentary parking. 150 rooms with an executive floor. ... more   less 
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