This reservation was made January 16, 2013 for a stay on September 14, 2013. I reserved the 2 bedroom suite. When we arrived we were told the room was not available because another guest extended their stay. I do not understand why my reservation was not honored. If another guest extended their stay, then they should have been inconvenienced, not me. I was very unhappy about this as we were looking forward to having this type of room. I tried to do the E-check in the day before but it wouldn't work. Scarlet at the desk was very nice, but I was not happy at all. The room was very clean, but we were not happy about the reservation not being honored.
- Official Description (provided by the hotel):
- Experience one of the best all-suite Hanover MD hotels - The Homewood Suites by Hilton® Baltimore - Arundel Mills offers luxuriously appointed suites and modern hotel amenities to complement its great Baltimore area location. Conveniently located just minutes from BWI Thurgood Marshall Airport and Arundel Mills Mall this hotel near Baltimore is perfect for leisure or extended stay Baltimore travelers. For your convenience shuttle service to the airport and local businesses is available upon request. ... more less
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- Also Known As:
- Homewood Suites By Hilton Baltimore-Arundel Mills Hotel Hanover
- Homewood Suites Hanover