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“Very nice stay” 5 of 5 stars
Review of Homewood Suites by Hilton Baltimore-Arundel Mills

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Homewood Suites by Hilton Baltimore-Arundel Mills
3.0 of 5 Hotel   |   7491-B New Ridge Road, Hanover, MD 21076   |  
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Ranked #2 of 13 hotels in Hanover
Bosan, South Korea
1 review
1 helpful vote 1 helpful vote
“Very nice stay”
5 of 5 stars Reviewed July 18, 2013

Very good location, a good variety of restaurants in direct area all within a block of the hotel. The staff was very polite, quick and very helpful with all requests. Everything was well kept and clean.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review, July 22, 2013
Joshua E,

I’m glad your stay was enjoyably from an amenities, cleanliness and staff service experience.

Thank you,

Waitman
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Write a Review

234 people have reviewed this hotel

Traveler rating
    137
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
hanover, United States
1 review
3 of 5 stars Reviewed July 15, 2013

I was not satisified with the hotel. There were no curtains on the windows and the light from outside kept us awake. And what happened to the tubs? My room only had a shower and i was hoping to have a tub so soak an injury. The air conditioning system remained ice cold or completely OFF. There was no regulating the temperature.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review, July 16, 2013
Richard R,

Thank you for providing feedback regarding your stay. This afternoon I partnered with our Director of Maintenance regarding your concerns. We have resolved the issue with both the air conditioning and curtains. After inspecting several rooms it seems only one was impacted and for that I personally apologize.

Richard, its our goal to ensure each of our guests are 100% satisfied each stay. The next time your travels bring you to the Arundel Mills area please contact me directly as I would like to personally ensure you have an exceptional experience at The Homewood Suites, Arundel Mills.

Thank you,

Waitman
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Plainfield, United States
1 review
5 of 5 stars Reviewed July 14, 2013

The room was real nice, clean and the hotel staff was always on call. Great stay and would refer anyone to stay there. The breakfast in the morning was also great with eggs, juice and waffles. The mall area is just down the street with a casino for all the night life you can handle. There is a number of places that you find something to eat at the mall. For the military people it's only about a 10 minute drive to Ft. Meade and the airport is only about 5 minutes away.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review, July 16, 2013
Hello Kevin D.

Thank you for your comments regarding our complimentary Breakfast buffet, clean rooms and positive service received.

It’s always a pleasure reviewing our guests feedback. We look forward to providing the same services upon your next visit to the Arundel Mills area.

Kind Regards,

Waitman
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Alexandria VA
Top Contributor
57 reviews 57 reviews
38 hotel reviews
Reviews in 32 cities Reviews in 32 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 25, 2013

Stayed here for the East Coast BMX Nationals in Severn MD, which was only 1 exit away. Very convenient location. Stayed here even though I only live 1 hour away.

There are basically 2 hotels in the 1 building. Had gone in the front hotel lobby, but was reserved at this Homewood, which was the back of the building. Was not problem cutting through and taking the elevator. Just had to drive around to the back of the building for Homewood.

They maybe could use a few more luggage carts as both hotels share them. Had to wait for one at Homewood, while the front hotel had one.

Breakfast included was very good. Had all the usual you would want, eggs, bacon, cereal, etc. Was fine.

Was awesome having 2 huge rooms for the suite. One room is the living room/kitchen and then you go through the side door to the bedroom and bathroom. Loved it. TV in both bedroom and living room, which was fine. Was like staying in a time share almost :-)

Beds were good. Oddly I didn't sleep was well as I thought I would. I think it was the pillows. I meant to bring my own, but forgot. I think the feather pillows were too soft for me. Great that they allow pets :-) Was one of the main reasons I stayed here.

Dennys is practically w/ in walking distance across the street. The mall, grocery store, and walmart are just down the street maybe a mile or so away. Very convenient. Plenty of restaurants nearby. Good little Italian place just a little bit away and around the corner from the hotel.

Would stay here again.

Room Tip: Stayed in room 231, which was down the hall through the door from the lobby. Was ground level with...
See more room tips
  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review, July 3, 2013
Oquick1,

We greatly appreciate your feedback regarding this stay. One of the many perks of staying at The Homewood Suites is that our breakfast is prepared at The Great American Grill restaurant located within our complex at the Hilton Garden Inn. The Great American Grill also serves breakfast, dinner and has a bar for our guests to enjoy.

After reviewing your feedback regarding additional luggage carts our Director of Maintenance added an additional two luggage carts for our guests.

Thank you for your feedback, we look forward to your return!

Waitman
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Nashville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 21, 2013

This hotel offers so much for the money. I stayed in a two-bed, two-bath suite that offered plenty of room for all. All the staff offered great customer service - front desk, cleaning people, breakfast/manager's dinner servers, etc. I have been staying at this hotel on and off since its opening and I am glad to say that the hotel has been able to upkeep the decor. I'll be back!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review, July 3, 2013
Deborah4041,

Thank you for the wonderful feedback regarding the Front Desk, Housekeepers, Managers Reception, hotel Servers and most importantly being a loyal guest since the hotel opened.

Thank you for choosing The Homewood Suites, Arundel Mills
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Tampa, Florida
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed June 19, 2013

This is the first time I had to write a bad review on a hotel. Our first night as soon as we got in the room we placed the thermostat on 71 degrees, during the whole stay it never got below 75/76 degrees. We pulled out the sofa bed, went in the closet to get sheets/pillows for it. All that was in the bag was a yellow stained pillow, and a green blanket with holes in it. Both of those items looked like they should have been replaced a long time ago. Seeing a white pillow with yellow stains, made me sick.

Day 2 went down for breakfast, for the amount of money you spend on this hotel, and just the name itself you expect more. This breakfast was LAME, and the eggs were uneatable. They tasted like burnt rubber smells, the breakfast was so bad the people we were with decided to go out to breakfast the next day.

Day 3 checking out we noticed we had 3 pending charges on our account, and they assured us it was just the 2 nights, and the hold for accidentals. A few days later we were CHARGED for 3 nights, when we only stayed 2. Now we have to contact Hilton directly to get this fixed.

Just a warning, stay clear of this horrible hotel, spend your money elsewhere.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review, June 20, 2013
Valued Guest,

Thank you for taking the time to provide feedback on your recent visit to our hotel. The purpose of this response is to convey to you our sincere apologies for any inconvenience you and your family experienced recently.

Today I spoke with our Maintenance, Housekeeping and Food & Beverage teams to gain a better understanding of your concerns and incorporate action steps to prevent further inconveniences.

We greatly appreciate the information you provided and for allowing us the opportunity to improve for your next visit.

Thank you,

Waitman
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Upper Marlboro, United States
1 review
5 of 5 stars Reviewed June 12, 2013

The hotel lobby was clean and appealing. The room was clean and modern. The hotel employees were very friendly and helpful. Also, the location is excellent being 1 minute from Arundel Mills Mall and the casino.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review, June 15, 2013
Mrs. Toisha F,

Thank you for your positive feedback regarding your recent experience with The Homewood Suites – Arundel Mills.

Both our Housekeeping and Guests Services associates take great pride in ensuring our guests receive exceptional service throughout their stay.

We look forward to your return for Jazz Fest 2014.

Waitman V.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Baltimore-Arundel Mills

Address: 7491-B New Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Hanover
#2 Business Hotel in Hanover
#4 Romantic Hotel in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Baltimore-Arundel Mills 3*
Official Description (provided by the hotel):
Experience one of the best all-suite Hanover MD hotels - The Homewood Suites by Hilton® Baltimore - Arundel Mills offers luxuriously appointed suites and modern hotel amenities to complement its great Baltimore area location. Conveniently located just minutes from BWI Thurgood Marshall Airport and Arundel Mills Mall this hotel near Baltimore is perfect for leisure or extended stay Baltimore travelers. For your convenience shuttle service to the airport and local businesses is available upon request. ... more   less 
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Also Known As:
Homewood Suites By Hilton Baltimore-Arundel Mills Hotel Hanover
Homewood Suites Hanover

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