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“Great Stay - Great Staff - Great Amenities - Great Hotel” 5 of 5 stars
Review of Homewood Suites by Hilton Baltimore-Arundel Mills

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Homewood Suites by Hilton Baltimore-Arundel Mills
3.0 of 5 Hotel   |   7491-B New Ridge Road, Hanover, MD 21076   |  
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Ranked #2 of 13 Hotels in Hanover
Nashville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great Stay - Great Staff - Great Amenities - Great Hotel”
5 of 5 stars Reviewed June 21, 2013

This hotel offers so much for the money. I stayed in a two-bed, two-bath suite that offered plenty of room for all. All the staff offered great customer service - front desk, cleaning people, breakfast/manager's dinner servers, etc. I have been staying at this hotel on and off since its opening and I am glad to say that the hotel has been able to upkeep the decor. I'll be back!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review, July 3, 2013
Deborah4041,

Thank you for the wonderful feedback regarding the Front Desk, Housekeepers, Managers Reception, hotel Servers and most importantly being a loyal guest since the hotel opened.

Thank you for choosing The Homewood Suites, Arundel Mills
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238 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Tampa, Florida
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed June 19, 2013

This is the first time I had to write a bad review on a hotel. Our first night as soon as we got in the room we placed the thermostat on 71 degrees, during the whole stay it never got below 75/76 degrees. We pulled out the sofa bed, went in the closet to get sheets/pillows for it. All that was in the bag was a yellow stained pillow, and a green blanket with holes in it. Both of those items looked like they should have been replaced a long time ago. Seeing a white pillow with yellow stains, made me sick.

Day 2 went down for breakfast, for the amount of money you spend on this hotel, and just the name itself you expect more. This breakfast was LAME, and the eggs were uneatable. They tasted like burnt rubber smells, the breakfast was so bad the people we were with decided to go out to breakfast the next day.

Day 3 checking out we noticed we had 3 pending charges on our account, and they assured us it was just the 2 nights, and the hold for accidentals. A few days later we were CHARGED for 3 nights, when we only stayed 2. Now we have to contact Hilton directly to get this fixed.

Just a warning, stay clear of this horrible hotel, spend your money elsewhere.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review, June 20, 2013
Valued Guest,

Thank you for taking the time to provide feedback on your recent visit to our hotel. The purpose of this response is to convey to you our sincere apologies for any inconvenience you and your family experienced recently.

Today I spoke with our Maintenance, Housekeeping and Food & Beverage teams to gain a better understanding of your concerns and incorporate action steps to prevent further inconveniences.

We greatly appreciate the information you provided and for allowing us the opportunity to improve for your next visit.

Thank you,

Waitman
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Upper Marlboro, United States
1 review
5 of 5 stars Reviewed June 12, 2013

The hotel lobby was clean and appealing. The room was clean and modern. The hotel employees were very friendly and helpful. Also, the location is excellent being 1 minute from Arundel Mills Mall and the casino.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review, June 15, 2013
Mrs. Toisha F,

Thank you for your positive feedback regarding your recent experience with The Homewood Suites – Arundel Mills.

Both our Housekeeping and Guests Services associates take great pride in ensuring our guests receive exceptional service throughout their stay.

We look forward to your return for Jazz Fest 2014.

Waitman V.
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East Coast
Top Contributor
92 reviews 92 reviews
23 hotel reviews
Reviews in 40 cities Reviews in 40 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed June 6, 2013

We travelers expect a good stay experience each and every time. When this doesn't happen, it puts the spotlight squarely on the Management Team. The response by this team is critical in terms of Customer retention.

In our case, the stay was not as pleasant as we had expected. After our stay, we brought the issues to the General Manager, and he addressed them decisively and completely, to our satisfaction. While we wish our stay was better, we were very impressed with how Management owned up to the issues and discussed them as a team to prevent recurrence. Nice job!

We will look you up in the future.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review, June 15, 2013
Guest Silverandblackattack,

It was my pleasure speaking with you earlier in the week regarding your recent experience.

On behalf of our leadership team I wanted to thank you for providing feedback and allowing us the opportunity to provide you with 100% satisfaction.

Thank you,

Waitman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 5, 2013

This Homewood Suites was a great hotel for our recent stay in the Baltimore/DC area! We when checked in our reservation (made through a third-party booking company) had not been transmitted to the hotel. Thankfully they had rooms available and were able to walk us in at an even better rate than we had booked! Theresa at the front desk was terrific, very customer-service oriented! We enjoyed the breakfast each morning - great selection and friendly staff working to keep it stocked and spotless! The room was extremely comfortable and clean. It only took us about 20 minutes to visit the Inner Harbor and just 45 minutes to DC - location, location, location! It doesn't hurt that Arundel Mills is super close and there are lots of great restaurants and a 24-hour Walmart within a 5 minute drive. Can't say enough nice things about this hotel or the staff ... top notch all the way! We will definitely stay here again when visiting this area.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deerfield Beach, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 4, 2013

Needing accommodations in the BWI area, we found this motel listed in the AAA guide. Since we have previously enjoyed Hilton Honors motels, this was a logical choice. The room was delightful, fastidiously clean with elegant furnishings. We were amazed to find a fully equipped kitchen with large refrigerator, stove, microwave and all one could want for a much longer stay than we had. The kingsized bed offered a wonderful rest, the large bathroom with glass stall shower was excellent. At the complimentary breakfast there was hot oatmeal with all the fixings, besides quiche, muffins, sausage and eggs. Mixed fresh fruit was a treat as well. I look forward to a repeat visit to this great place!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review, June 15, 2013
Sirod17ew4371,

I just wanted to thank you for your recent stay here! I’m so glad you were able to experience our warm hospitality and we look forward to seeing you again soon.

Kind Regards,

Waitman
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port republic, United States
1 review
5 of 5 stars Reviewed May 29, 2013

Homewood Suites has the right idea: Provide an affordable hotel suite with enough accessories to allow you to extend your visit comfortably for several extra days. Their rooms are spotless and their specialized bedding is so comfortable you want to take it home with you. They are located a mile from the Casino and they provide shuttles to-and-fro the Casino and BWI. The free Internet and complimentary breakfast are icing on a cake that is already delicious. This is a 5-Star Hotel. No doubt about it.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waitman V, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review, June 4, 2013
David D,

I’m glad you had a memorable experience with our hotel. Our team of service professionals is dedicated to ensuring our guests feel special and well taken care of.

We look forward to seeing you on your next trip to the area.

Waitman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Baltimore-Arundel Mills

Address: 7491-B New Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Hanover
#2 Family Hotel in Hanover
#4 Romantic Hotel in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Baltimore-Arundel Mills 3*
Official Description (provided by the hotel):
Experience one of the best all-suite Hanover MD hotels - The Homewood Suites by Hilton® Baltimore - Arundel Mills offers luxuriously appointed suites and modern hotel amenities to complement its great Baltimore area location. Conveniently located just minutes from BWI Thurgood Marshall Airport and Arundel Mills Mall this hotel near Baltimore is perfect for leisure or extended stay Baltimore travelers. For your convenience shuttle service to the airport and local businesses is available upon request. ... more   less 
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Also Known As:
Homewood Suites By Hilton Baltimore-Arundel Mills Hotel Hanover
Homewood Suites Hanover

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