We stayed at the homewood because they had 2 bedroom suites and 24 hr shuttle service to the airport. Rooms were clean and we didn't have any problems there. We also had no problem taking the shuttle to the airport at 5am. It was getting a shuttle to come pick you back up that was the problem. I had called the hotel ahead of our stay to verify they had 24hr shuttle service and they said it wasn't a problem. Our flight landed around 10:30pm in Bwi. Immediately after we got our bags we called for a pickup. The front desk said they were on their way and to stand in zone 1 or zone 3. We asked the front desk person over the phone where these zones were located and they basically said they couldn't help and to ask someone at the airport. Which was a joke at that time of night. So we stand where we think we are to be and a homewood suites van pulls up. My husband asks if this is the van for the arundel mills location and we are told yeah this it.. We load all 6 passengers bags from a cruise on the van and are on our way. We are all chatting about our vacation and the driver says we are there. We look up and we are at a different homewood then what we stayed at. We are at the one in Linthicum. At this point it's after 1130pm. We ask the shuttle driver if he can please run us to the other hotel since it was his fault?? He runs inside asks someone and says and is told no..he has to take us back to the airport. So we head back to the airport and call the hotel again and explain what happened and once again the rep says the shuttle is on its way. We waited outside for another 30minutes in 30 degree weather and still no shuttle. My husband calls yet again and the rep says its going to be a while we have people at the casino to pickup. Don't you think it's priority to pick up people at the airport standing outside with all their baggage who have just been taken to the wrong hotel over people leisurely playing at a casino. So the shuttle never did come. we waited until 1230am when we finally took a taxi at our $$ back to the hotel to get our car.. Needless to say this made for a sour end to a great vacation..my family was beyond frusterated at this point so we didn't talk to management at 1am but looking back we should have. Quite the disappointment...

My family and I have stayed at the Homewood Suites by Hilton Baltimore-Arundel Mills hotel a few times over the past couple years and usually have a nice stay. This 2 night weekend trip Feb 15-17 was very different and to be honest a very big disappointment.

Let me explain our disappointment. On Sat Feb 16th, we left the hotel to run over to Arundel Mills to eat and watch a movie so that the room could be made up. When we returned, we noticed we didn’t have any towels except for the floor towel and a hand towel. So why did housekeeping not replace our towels? We called down and told guest services we didn’t get any towels and they said they would get us towels.

My daughter wanted to go swimming, so we went to the pool to find that there were “no towels” available at the pool as well and the lifeguard said he had called and told housekeeping they were out of towels as well. Since we didn’t have any towels in our room either, my daughter could not go swimming at that time. Can you imagine the disappoint in my daughter after being so excited spending a weekend at a hotel in winter just so that she can play/swim in an indoor pool? Not a good feeling I can assure you. So we went back to our room and watched TV for a while before we went back down to the pool.

After an hour and a half or so, we still haven’t received towels in the room, and my daughter really wanted to go to the pool. On the way down to the pool, we stopped at the front desk and asked why we didn’t get any towels yet. They said they were working on it and would get them to us as soon as possible. This was at 7:30pm. We went to the pool and there were still no towels at the pool as well. My daughter was about to cry and I told her to go in and play/swim in the pool. My wife went up to the room to get t-shirts so that my daughter could dry off after here time in the pool. Do you know how sad that is to have to resort to using our clothes to dry off?

At 10:30pm, I went back down to the front desk to ask why we still didn’t have any towels in our room. My daughter smelled like chlorine and we needed towels to take a shower. The Front Desk person again assured me that they would bring towels up within the hour. I stayed up waiting for the towels and by “Midnight”, they were still not brought up. I called downstairs again to Guest Services. Apparently a shift change happened and the person working up front didn’t know of our request for towels. What kind of communication system do they have during shift change? She assured me that she would get us towels as soon as possible. Finally at 12:35am, I heard a knock on the door and our towels had arrived along with the tissues my wife had called down for earlier in the day.

This was not a very happy trip for anyone.

This was our second stay in a short while at this hotel, as I had outpatient surgery nearby. The room was very comfortable and spacious. The kitchenette was well equipped. The internet worked well (not a common experience in hotels). There is a nice HD TV with accessibly hookups if you are travelling and wanted to bring your own DVD/blu-ray/video game system.
The hotel lobby is nice and very clean. Breakfast was typical hotel fare but done correctly and with a nice dining area. We did not get to try the offered dinners. The room was quiet. AC and heat worked well.
The hotel was very pet-friendly, and had adequate walking areas that were well-lit at night.
We actually looked forward to staying there the second time!

Very nice hotel to stay in for the price! Location is 2 mintues away from the nearest attractions but is not congested with traffic. Hotel room was nice and clean with very comfortable bed, comforter and sheets. The bathroom consisted of a nice and spacious stand up shower with glass folding doors. Defenantly a fine establishment that we will revisit!