We stayed at the homewood because they had 2 bedroom suites and 24 hr shuttle service to the airport. Rooms were clean and we didn't have any problems there. We also had no problem taking the shuttle to the airport at 5am. It was getting a shuttle to come pick you back up that was the problem. I had called the hotel ahead of our stay to verify they had 24hr shuttle service and they said it wasn't a problem. Our flight landed around 10:30pm in Bwi. Immediately after we got our bags we called for a pickup. The front desk said they were on their way and to stand in zone 1 or zone 3. We asked the front desk person over the phone where these zones were located and they basically said they couldn't help and to ask someone at the airport. Which was a joke at that time of night. So we stand where we think we are to be and a homewood suites van pulls up. My husband asks if this is the van for the arundel mills location and we are told yeah this it.. We load all 6 passengers bags from a cruise on the van and are on our way. We are all chatting about our vacation and the driver says we are there. We look up and we are at a different homewood then what we stayed at. We are at the one in Linthicum. At this point it's after 1130pm. We ask the shuttle driver if he can please run us to the other hotel since it was his fault?? He runs inside asks someone and says and is told no..he has to take us back to the airport. So we head back to the airport and call the hotel again and explain what happened and once again the rep says the shuttle is on its way. We waited outside for another 30minutes in 30 degree weather and still no shuttle. My husband calls yet again and the rep says its going to be a while we have people at the casino to pickup. Don't you think it's priority to pick up people at the airport standing outside with all their baggage who have just been taken to the wrong hotel over people leisurely playing at a casino. So the shuttle never did come. we waited until 1230am when we finally took a taxi at our $$ back to the hotel to get our car.. Needless to say this made for a sour end to a great vacation..my family was beyond frusterated at this point so we didn't talk to management at 1am but looking back we should have. Quite the disappointment...
- Official Description (provided by the hotel):
- Experience one of the best all-suite Hanover MD hotels - The Homewood Suites by Hilton® Baltimore - Arundel Mills offers luxuriously appointed suites and modern hotel amenities to complement its great Baltimore area location. Conveniently located just minutes from BWI Thurgood Marshall Airport and Arundel Mills Mall this hotel near Baltimore is perfect for leisure or extended stay Baltimore travelers. For your convenience shuttle service to the airport and local businesses is available upon request. ... more less
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- Also Known As:
- Homewood Suites By Hilton Baltimore-Arundel Mills Hotel Hanover
- Homewood Suites Hanover