Very nice hotel to stay in for the price! Location is 2 mintues away from the nearest attractions but is not congested with traffic. Hotel room was nice and clean with very comfortable bed, comforter and sheets. The bathroom consisted of a nice and spacious stand up shower with glass folding doors. Defenantly a fine establishment that we will revisit!

This hotel is very well located close to BWI and Car Rental Center. Roomy suites with great beds. Friendly staff and complementary breakfast included. Even complementary dinner is served during weekdays. Close to Arundel Mills Mall and many restaurants. Highly recommended to all travelers and is pet friendly.

When we arrived to the Hotel at approximately 3:00 p.m. we were told that our room was not cleaned yet! We look around and realized that we were not the only ones waiting. There were roughly 15-20 other people waiting on their rooms as well. at about 4:30 p.m. we spoke with one group that had requested an early check-in online and were still waiting as well. We witnessed another couple whose reservation was completely lost even thought they paid in advance. We decided to take the shuttle service (which was one one the only positives) over to the mall while we waited on our room. We finally received a call that our room was ready at 6:45 p.m. (3 hours and 45 minutes later)! Frank, the front desk attendant was very polite and apologetic during the whole ordeal. When he called to check the status of our room from house keep a VERY RUDE gentleman told him (over the walkie talkie) that he would call him when it was ready and not to call back again. When we eventually were able to go to our room the was an overwhelming smell when we opened the door and our freezer smelled strongly of something like spoiled milk. We asked to speak with a manager and were told that the manager was not in and would not be in until Monday morning. I then called the corporate office and spoke to a woman who was not polite and offered to apologized instead told us it looked like the hotel had a full house the night before and were behind on cleaning the rooms. When I advised her that, that was just unacceptable she said "Ma'am they are cleaning it as fast as they can they were just really busy the prior night" She never offered any compensation or apologies instead told us we needed to speak with the hotel manager on Monday. I asked to speak to her manager who was not in the office as well, so I left a voicemail for her to call me back however, I have not heard a word yet! When we woke up the next morning I decided to check out my online bank account I noticed an additional $50.00 charge had been placed the day before on my account but I was told nothing of this and received to statement of what the fee may have been for! THIS WAS THE WORST HOTEL EXPERIENCE I HAVE EVER HAD! I am a Hilton Honors member and have always stayed at Hilton hotels in the past but I am seriously think of switching over to Marriot after this whole nightmare. I would not feel this way but the lack of caring on the hotel and corporate office has me very upset.

The entire hotel was very clean, Very friendly and helpful staff. Great complimentary full breakfast to include pancake/waffles, bacon/sausage, fruit, etc. Very close to BWI and new Casino Live. Could not be in a better location. I like the option to check in early to guarantee room location.