It's been almost 9 months since our stay at the Homewood Suites in Arundel Mills but I wanted to leave this review and a note of thanks to Michael and all the folks that helped us during a very difficult time. Our stay at the hotel was over a one week period during which we were spending most of our time in the NICU at John's Hopkins attending to our newborn son. He passed away at the end of that week. Michael and the folks at Homewood Suites were so caring and kind during that week...they left flowers for us in our room and gifts for our other children. Michael also arranged a very generous discount for us on the three rooms we were staying in during that week. The employees at the hotel were always very accommodating to us and always very sensitive to our situation. Bottom line....these are good people. In a time when we were hurting as a family these folks went the extra mile for us and showed us a great deal of kindness. I think that is very commendable and I think we could use more of that kind of personal, human connection in customer service these days.

My husband and I stayed for 2 nights in October 2012. The people at the desk are very nice, but there were housekeeping issues at this hotel. We had reserved a smoking room. There were no ashtrays in the room. We called the desk, and received an ashtray about an hour later. When we went to the pool there were no towels. The "lifeguard" said that they had been waiting at least an hour for towels. This is insane. The next day we went out, when we came back we wanted to make coffee. Housekeeping did not replace the coffee in the room, after three visits to the desk, we received packets of coffee an hour and a half after our original request.
On check out day, housekeeping knocked on our door by 9 AM to see if we were there. That again is insane. I was barely out of bed, and definitely still in the room.
I emailed the hotel manager Michael Harold on 10/14/12. I advised of all the issues, he responded that he would get back to me. Of course he never did.
Other notes, the breakfast was awful. The rooms were smaller than at two other Homewood Suites we frequent. I did like the shower though.

This hotel is very close to BWI airport and Arundel Mills mall with plenty of restaurants surrounding. We stayed in the two bedroom suite (one king, two Queens) for a few nights. The room was huge, very clean, and was whisper quiet at night. The hotel breakfast was a nice variety of hot and cold items and if you wanted something different there is a Denny's across the street from the hotel. You get a complimentary USA Today paper daily but they leave them by the elevators so we had to do some searching the first morning.The only complaint was the WIFI was slow at times and kept disconnecting (we were on the 10th floor) other than that I would stay here again.

The hotel is great. Let me state that first and foremost. My GPS put me a block away, but when I saw the tall building splashed in lights, I knew where I needed to go. Damn Garmin! One side of the building is Homewood Suites, the other side is Garden Inn. Sorry, but at night I could not tell which side of the building housed which hotel. I unfortunately chose the Garden Inn side. BUT the front desk person was terrific. He had another associate bring me to the Homewood Suites side. THIS IS CUSTOMER SERVICE BABY! Check in was fast.

The room was immaculate, and large. And as a lover of coooool rooms, I was able to lower the thermostat to about 65 degrees. Yeah, even in October. I hate to admit it, I got so cold I had to raise the temp. Having stayed at many Hilton proerties, this is only the 2nd time (first was at Embassy Suites Biltmore in Phoenix) the thermostat allowed me to get the temp so low. Thanks Homewood!

Now, the food was something else. I had eggs for breakfast - but you could tell they were powdered. Yes, there were great alternatives - waffles, hot and cold cereal... but I just wanted some decent eggs. But the eating area was large, quiet, and service there was excellent.

Arundel Mills is about half an hour outside of DC - great location - and they have a great mall nearby. But this hotel was super...