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“Great service ... food... not so much” 5 of 5 stars
Review of Homewood Suites by Hilton Baltimore-Arundel Mills

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Homewood Suites by Hilton Baltimore-Arundel Mills
3.0 of 5 Hotel   |   7491-B New Ridge Road, Hanover, MD 21076   |  
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Ranked #2 of 13 hotels in Hanover
asf1
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Great service ... food... not so much”
5 of 5 stars Reviewed October 20, 2012

The hotel is great. Let me state that first and foremost. My GPS put me a block away, but when I saw the tall building splashed in lights, I knew where I needed to go. Damn Garmin! One side of the building is Homewood Suites, the other side is Garden Inn. Sorry, but at night I could not tell which side of the building housed which hotel. I unfortunately chose the Garden Inn side. BUT the front desk person was terrific. He had another associate bring me to the Homewood Suites side. THIS IS CUSTOMER SERVICE BABY! Check in was fast.

The room was immaculate, and large. And as a lover of coooool rooms, I was able to lower the thermostat to about 65 degrees. Yeah, even in October. I hate to admit it, I got so cold I had to raise the temp. Having stayed at many Hilton proerties, this is only the 2nd time (first was at Embassy Suites Biltmore in Phoenix) the thermostat allowed me to get the temp so low. Thanks Homewood!

Now, the food was something else. I had eggs for breakfast - but you could tell they were powdered. Yes, there were great alternatives - waffles, hot and cold cereal... but I just wanted some decent eggs. But the eating area was large, quiet, and service there was excellent.

Arundel Mills is about half an hour outside of DC - great location - and they have a great mall nearby. But this hotel was super...

Room Tip: I always stay away from the elevator bank...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review, November 14, 2012
Thank you so much for the great review. We are working with the State of Maryland to improve our visibility from the road, and also additional highway signage. You have some great recommendations. We also have parking lot signage to assist guests on which side to go on.
Again, thank you for this feedback, and we hope to see you again. God Bless,

Best Regards,


Michael Harold
General Manager
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232 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Eastport, New York
1 review
5 of 5 stars Reviewed October 19, 2012

Michael and your Wonderful Staff....first thank you very much for the wonderful stay my family and I have experienced at our home away from home. My family was home from overseas and I got to stay with them at your home (Homewood Suites) for a week (this was not our first stay) Last year and this year was such a pleasant experience...the staff and your dining personnel were always so friendly and enjoyable....I bonded with the girls in the kitchen like they were my own family....It's not easy having a 2 year old (I think you know who I mean) but everyone was so patient with Little Man as I chased him through the lobby...Thank you so much and keep up the great service..God bless and have a wonderful upcoming holiday

Room Tip: We were on the 7th floor, end unit and it was great because we had a 2 yr. old and no one (I hope) c...
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review, November 14, 2012
Thank you so much for choosing our hotel for your hotel travel needs. It always brings great pleasure to us to hear great feedback to our hotel. We look forward to haiving you back, take care and have a wonderful thanksgiving.

Sincerrly,


Michael Harold
General Manager
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Chandler, Arizona
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 5, 2012

We arrive at midnight, and the hostess greeted us w/a smile. I told her that my husband makes me check the room before moving in (due to previous bad experiences), and she said "let me know if you have any concerns". I love it! I went to the 10th floor in a super fast elevator, and stepped out onto plush, upgraded carpeting. When I got to my suite I was pleasantly surprised at the nice, spacious room. The website didn't do it justice, and I hadn't stayed at a Homewood Suites in years.
The excellent:
The service! The front desk staff was helpful, friendly, and hospitable during our entire stay. The breakfast hostess found a box for me so that I could take some breakfast up to my snoozing husband with a friendly smile.
Parts of the room: The suites is a good size: There is a separate kitchen w/ a full-sized refrigerator, dishwasher, sink, microwave & 2-burner stove. There are dishes and silverware in the drawers, and even microwave dishes in the microwave.
There is a FULL SIZE shower and closet (with a safe) in the bathroom, and there are Bath & Body Works shampoo, conditioner and Lotion! There is also a ceiling fan over the very comfortable bed. Our room had a beautiful view, and the surroundings were great.
The location: Just 1/2 mile from a very large mall, complete with a NONSMOKING CASINO!!!
The mediocre:
The free breakfast. It was standard fare (for the most part), like you'd find in Hampton Inns. There were upgraded dishes (like a quiche one day) and a spinach/egg scramble another, but when you come down later, it's gone and they don't replace it. And, one day there was no meat, while the second day there was a tasteless sausage. A good microwave bacon would have been greatly appreciated.
The strange:
The only place to hang your towels in the bathroom is inside the shower, which makes them a little moist for reuse. As large as the bathroom is, there could easily be a shelf placed outside the shower. There is a towel (or robe) hanger on the door, but room for only one.
The blow-dryer is hanging in a bag on the bathroom door (taking up some towel space). It would be much more economical to provide hooks on the wall in the bathroom, and place the blowdryer there. It felt like a waste of space.
Overall, it was a great value w/ a beautiful location. As previous contributors mentioned, it was a little tricky to find the entrance to, but if you know what to look for, you will find it easily. I would definitely return!

Room Tip: I wouldn't hesitate to stay on a high floor, as the elevator is VERY speedy!
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review, October 10, 2012
WOW!!! Thank you thank you thank you - your feedback is extremely welcoming to hear and see. Your attention to detail to the quality of service that we provide is very much appreciated. We love that guests care just as much as we do about hotel, and we are motivated by your enthusiasm as well. Homewood Suites hotels offer a home away from aay experience. As an award winning hotel, we strive on delivering only the best service, and with a smile. If we fail to ever meet your expectations, we are quick to ensure guest satisfaction - as you are a priority to us. Again, thank you for this great feedback, and know that it will truly go a long way. Have a wonderful October, and safe and enjoyable holiday season coming up. We hope to have you back soon.

Best Regards -

Michale Harold
General Manager
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Stuttgart, Germany
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 30, 2012

While the entrance to the property is a bit tricky, it's absolutely worth it!!!! As you're driving along New Ridge Road, the sign you can see on the building is for "Garden Inn by Hilton", but turn in there and you'll be glad you did. Go around to the back side of the building for the entrance. Interestingly, the building houses both hotels, with the Garden Inn having the first and third through sixth floors and the Homewood Suites being the second and seventh through eleventh floors. That was the first time I've seen anything like that before!

I stayed for a few days and every single member of the staff was helpful and courteous. The room was very spacious and had a big shower. The bed was extremely comfortable and there was a full kitchen to use.

I knew about the free breakfast, but was really surprised that there was complimentary dinner Monday through Thursday that was really good!

I'm a convert to Homewood Suites if they're all this good.

Room Tip: When checking in, I mentioned that I wanted a strong internet signal and they moved my room. If tha...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review, October 10, 2012
Thank you so much for your feedback. It is with great pleasure to serve you while you were in the area. Your feedback will allow us to show other guests travelling to the area, that we are all about customer service and satisfaction. I look forward to sharing your feedback with the team, as it is wonderful to hear how great we are doing. Make it a great day on purpose - see you soon. Thank you for your business.

Best Regards,

Michael Harold
General Manager
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Hanover, Maryland
1 review
4 of 5 stars Reviewed September 30, 2012

My husband and I stayed for almost 90 days at this hotel and can reasonably be called experts on the property. The beds are very comfortable and the hotel is quiet. You can get a reasonable dinner M-Th as well as breakfast every Day. The general manager, Michael Harold, was exceptionally attentive to our needs and input and provided outstanding customer service. By far the best front desk person is Phillip Slade. Hilton could use him at the Waldorf Astoria brand as a trainer. He greets you with a genuine hospitality that is not common and that is particularily appreciated when you come in from your travels. Great location near shopping, BWI and casino.

Room Tip: Top floor on either end provides the quietest rest.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review, October 10, 2012
Thank you so much for your positive feedback regarding your 3 month stay with us. It is vital to our operation that we hear the pro's and con's. This allows us to equip our team with the proper tools to do their jobs effectively. It brings me great joy that many members of our team made your stay a pleasant one, to include Phillip. It is our goal to deliver service so memorable that guests will tell stories about us. We look forward to having you stay with us again, and hear all the wonderful stories you will have for us. It was our sincere pleasure to serve your family, and we hope to meet again one day soon.

From our home to yours - thank you for your business and loyalty to the Hilton brand.

Best Regards,


Michael Harold
General Manager
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Baltimore, Maryland, United States
1 review
5 of 5 stars Reviewed September 18, 2012

I came here for a long stay, and enjoyed the hospitality and service to the fullest. I have been to many hotels as a military member, and by far this is an excellent and convenient hotel to stay in. You are close to many great places and plenty of dining to choose from. I am always greeted and I love the complimentary breakfast and dinner.

  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review, September 25, 2012
You can always count on us! Thank you for your positive review. I am glad to hear that my team has made your stay memorable. We appreciate your loyalty and we look forward to your next visit soon. Thank you for your dedicated service to the Armed Services!!!

Sincerely and Semper Fi!

Michael Harold
General Manager
Homewood Suites Baltimore-Arundel Mills
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vicenza, Italy
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 16, 2012

Having stayed at multiple Hilton properties, and multiple Homewood Suites, the Arundel Mills Homewood Suites is by far the all around best. The rooms are modern, with the most comfortable king bed I have found. The giant shower was also nice. The full kitchen helped make it a convenient stay when not eating the free meals downstairs during the week...and when the microwave and dishwasher went out, they were replaced within minutes. The only exception was the night of a federal holiday, and the hotel provided Hilton points as an apology for not having their full maintenance team present then...problem fixed first thing next morning.

Breakfast - superb. When the worst complaint is that you can only make your own waffles on weekdays, life is good. Loved the quiches, huevos rancheros, and other creative dishes to go along with the standard fruit/cereal/yogurt/meat/eggs/waffle or french toast choices.

Did I forget to mention the free wine & beer at dinner?

Service - always friendly, prompt, and courteous. Special kudos to Philip, who seemed to work 24/7, but always had a smile and great attitude.

Room Tip: Two room suites work better for climate control, because they have two AC units, not one.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Homewood Suites by Hilton Baltimore-Arundel Mills, responded to this review, September 25, 2012
We appreciate your positive comments and great recommendation! I am delighted that we were able to meet your expectations on the level of service and accommodations. I will certainly share your feedback with my team. Phillip is majoring in hospitality management, and he is looking forward to establishing great relationships with all of our guests. We look forward to your safe return.

Sincerely,


Michael Harold
General Manager
Homewood Suites Baltimore - Arundel Mills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Baltimore-Arundel Mills

Address: 7491-B New Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Hanover
#2 Business Hotel in Hanover
#4 Romantic Hotel in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Baltimore-Arundel Mills 3*
Official Description (provided by the hotel):
Experience one of the best all-suite Hanover MD hotels - The Homewood Suites by Hilton® Baltimore - Arundel Mills offers luxuriously appointed suites and modern hotel amenities to complement its great Baltimore area location. Conveniently located just minutes from BWI Thurgood Marshall Airport and Arundel Mills Mall this hotel near Baltimore is perfect for leisure or extended stay Baltimore travelers. For your convenience shuttle service to the airport and local businesses is available upon request. ... more   less 
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Also Known As:
Homewood Suites By Hilton Baltimore-Arundel Mills Hotel Hanover
Homewood Suites Hanover

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