We arrive at midnight, and the hostess greeted us w/a smile. I told her that my husband makes me check the room before moving in (due to previous bad experiences), and she said "let me know if you have any concerns". I love it! I went to the 10th floor in a super fast elevator, and stepped out onto plush, upgraded carpeting. When I got to my suite I was pleasantly surprised at the nice, spacious room. The website didn't do it justice, and I hadn't stayed at a Homewood Suites in years.
The excellent:
The service! The front desk staff was helpful, friendly, and hospitable during our entire stay. The breakfast hostess found a box for me so that I could take some breakfast up to my snoozing husband with a friendly smile.
Parts of the room: The suites is a good size: There is a separate kitchen w/ a full-sized refrigerator, dishwasher, sink, microwave & 2-burner stove. There are dishes and silverware in the drawers, and even microwave dishes in the microwave.
There is a FULL SIZE shower and closet (with a safe) in the bathroom, and there are Bath & Body Works shampoo, conditioner and Lotion! There is also a ceiling fan over the very comfortable bed. Our room had a beautiful view, and the surroundings were great.
The location: Just 1/2 mile from a very large mall, complete with a NONSMOKING CASINO!!!
The mediocre:
The free breakfast. It was standard fare (for the most part), like you'd find in Hampton Inns. There were upgraded dishes (like a quiche one day) and a spinach/egg scramble another, but when you come down later, it's gone and they don't replace it. And, one day there was no meat, while the second day there was a tasteless sausage. A good microwave bacon would have been greatly appreciated.
The strange:
The only place to hang your towels in the bathroom is inside the shower, which makes them a little moist for reuse. As large as the bathroom is, there could easily be a shelf placed outside the shower. There is a towel (or robe) hanger on the door, but room for only one.
The blow-dryer is hanging in a bag on the bathroom door (taking up some towel space). It would be much more economical to provide hooks on the wall in the bathroom, and place the blowdryer there. It felt like a waste of space.
Overall, it was a great value w/ a beautiful location. As previous contributors mentioned, it was a little tricky to find the entrance to, but if you know what to look for, you will find it easily. I would definitely return!

While the entrance to the property is a bit tricky, it's absolutely worth it!!!! As you're driving along New Ridge Road, the sign you can see on the building is for "Garden Inn by Hilton", but turn in there and you'll be glad you did. Go around to the back side of the building for the entrance. Interestingly, the building houses both hotels, with the Garden Inn having the first and third through sixth floors and the Homewood Suites being the second and seventh through eleventh floors. That was the first time I've seen anything like that before!

I stayed for a few days and every single member of the staff was helpful and courteous. The room was very spacious and had a big shower. The bed was extremely comfortable and there was a full kitchen to use.

I knew about the free breakfast, but was really surprised that there was complimentary dinner Monday through Thursday that was really good!

I'm a convert to Homewood Suites if they're all this good.

My husband and I stayed for almost 90 days at this hotel and can reasonably be called experts on the property. The beds are very comfortable and the hotel is quiet. You can get a reasonable dinner M-Th as well as breakfast every Day. The general manager, Michael Harold, was exceptionally attentive to our needs and input and provided outstanding customer service. By far the best front desk person is Phillip Slade. Hilton could use him at the Waldorf Astoria brand as a trainer. He greets you with a genuine hospitality that is not common and that is particularily appreciated when you come in from your travels. Great location near shopping, BWI and casino.

I came here for a long stay, and enjoyed the hospitality and service to the fullest. I have been to many hotels as a military member, and by far this is an excellent and convenient hotel to stay in. You are close to many great places and plenty of dining to choose from. I am always greeted and I love the complimentary breakfast and dinner.