Stayed here on business for a few nights and was upgraded to a 2 Bedroom suite which was amazing. The room was well kept and clean and this hotel is in a great location and close to many places to eat. (Arundel Mills)

The building is split with a Hilton Garden Inn so it is a little confusing when checking in as you have to drive around back but it is also conveienent being able to walk over to the Hilton Garden Inn bar and grab a drink.

The hotel was very nice. The front desk attendant was not so nice. We made our reservations, for 2 rooms, late on 08/31/12. We did not expect to check in at 4:00 in the morning. I called the attendant, to explain. I asked if it was possible to change the reservation to begin on 9/01/12. She was very abrupt and rude, on the phone and once I arrived, with her response of no. Also, informing me that we would be charged whether or not we kept the reservation. She did, however, give me a late check-out of 1:00 instead of 12:00, only after I requested it. I have no problem with the rules. I do have a problem with the way the message was delivered. I thought of paying for another day, because we needed the rest, but not after her service.

I stayed at this hotel during Labor Day Weekend. My vacation was ruined. Spent 6 hours in the Emergency Room. Bed bugs had a feast off of my body. Hotel management and staff were so rude it was unbelievable that this was happening to me. I once pride myself as being a loyal Hilton customer. After the bed bug outbreak, while I was at the Emergency Room being treated, management removed my belongings without my permission or supervision. Management did not allow me the opportunity to pack my clothes.The carpet in the hallway was filthy no wonder this place has bed bugs. The staff is rude. I initially made reservations for a room with two queen size beds as I was traveling with a relative. Management removed my belongings to a room with one bed, placed a blanket and two pillows on the couch as if I would sleep on the couch. When I complained, I was moved to yet another dirty room whereby I encountered a dirty microwave, toaster and coffee maker. Management assured me that the microwave, toaster and coffee maker would be cleaned, they remained dirty. Management should have inspected every inch of those rooms before placing me in another dirty room. This was the worst hotel I have ever stayed at. The doctors say it takes up to two weeks before the bed bug bites heal on my body. They itch all over!!!! I am emotionally scarred and traumatized by this experience. CAVEAT EMPTOR! BUYERS BEWARE !!!!!!

Moving to West Coast- stayed here while packing up home. The staff and service provided were excellent, complimentary breakfast daily and dinner Mon-Thurs helped the budget. Breakfast on weekend could use a little upgrade. Room was comfortable and very clean! Highly recommended.