We really wanted to love this hotel but would not return unless there are updates. The location is great. It is right across the street from Arundel Mills and pretty close to BWI. The outside is nicely maintained as were the lobby, halls and other common areas. Check in was uneventful and we proceeded to our room. The room was a very nice layout and clearly decorated nicely several years ago. The walls were pretty marked up, area carpet was very worn, sofa was stained in multiple spots, and a strange oder permeated the room.
There were no wash cloths in the kitchen or bathroom. No hand soap either. The shower leaked badly even with the door closed. We called and asked for washcloths but they never showed. It was just a disappointing experience for what should be a great hotel.
- Official Description (provided by the hotel):
- Element is Starwood's premiere extended stay hotel brand. Element Arundel Mills is located next to Arundel Mills Mall, minutes from BWI Airport & just a short drive into Baltimore and Washington DC. ... more less
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- Also Known As:
- Element By Westin Arundel Mills Hotel Hanover
- Element Hotel Arundel Mills