We booked our room via hotels.com based solely on the price and location. We arrived around 9 p.m. and the front desk seemed to be handling a lot of housekeeping mishaps. That said, because of the commotion when we arrived the front desk upgraded our room. The bed was comfortable, the room was clean (although the furniture was well used), the bathroom had exactly enough towels no more no less. Basically we got everything we expected from this hotel. I wouldn't go over the top and say it was 5-star quality, but I would certainly stay again in a heartbeat.