I stayed at the Element for a different SPG experience. I was a little hesitant based on past reviews, but thought I'd give it a try. I stayed in a one-bedroom suite for 4 nights while taking a professional certification class.
The hotel was mostly quiet; you could hear people in hallway and for some reason, I could hear every flush from the room either above or next door to me. I must verify from previous reviews, the floors were not the cleanest, but in the Element's defense, they don't have carpet which makes it more difficult to keep the dust away. I also noticed a few different types of hair in my bathroom; but when I saw the lotion had been used and not thrown away from the previous guest, I began to think this hotel really was not all that clean, at least not the room I was staying in. Breakfast was not impressive, but there was usually a red meat alternative (turkey/chicken sausage). The Wi-Fi kept logging me out. When I used the network cable to connect to the internet, the service was not much better. Computers in the business center were fast and reliable, but one of the printers made awful prints.
After I requested my bathroom be thoroughly cleaned I was happy to return to a room that had seemed much cleaner. The floors were still dusty, but honestly, this is probably more an issue of material than cleanliness (the floors are texturized and dark brown/black). The bed was comfortable and the room shades make sleeping in very easy. The lobby is very contemporary and comfortable. The workout area had a variety of machines, 2 treadmills, and 2 bicycles. Headphones were provided as were towels. I didn't try the food at the manager’s reception each night.
Overall, I enjoyed my stay at the Element. I think SPG should continue the concept, but step up their cleanliness and ensure the internet is consistent.
- Official Description (provided by the hotel):
- Element is Starwood's premiere extended stay hotel brand. Element Arundel Mills is located next to Arundel Mills Mall, minutes from BWI Airport & just a short drive into Baltimore and Washington DC. ... more less
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- Also Known As:
- Element By Westin Arundel Mills Hotel Hanover
- Element Hotel Arundel Mills