I was alerted to the aloft via Priceline.com. Looking at the reviews, I was very interested. I booked a room for two nights, for the 17th and 18th of September. Upon arrival to the hotel, I requested two additional rollaway beds( they are actually inflatable beds, acceptable to me as I have two children that wanted to sleep on them). I arrived to the room which is very nice, the bathroom is trendy and the room itself was very satisfactory. After leaving for the day, I came back later that night to the room expecting the extra beds to be in my room, but they weren't. I requested them again that night but was informed that maintenance had left for the day so I was outta luck. My son attempted to sleep on a cushioned bench to allow my two younger daughters to share one of the queen size beds but I found that next morning that he went and slept on the floor since the bench was too uncomfortable. That morning my wife requested the extra beds again for the last night of our stay, the girl working on that Saturday was not very nice and told my wife she would take care of it. That night, upon returning to our room, the beds were missing again!! We went down to the front desk and the two girls working Saturday night were very nice and apologetic but they couldn't do anything since maintenance had left, again!! The next morning we requested to see the manager to complain about our stay and to compliment the two girls that worked Saturday night, as I could tell they felt terrible about what happened to us. The manager was too busy to see us, so our number was taken instead and we were promised a call back either that day or the next. It has been three days now and we have not heard from the manager, which has made us feel that we are not important enough for him or his company. While there were some bright spots for this location, the rooms and a couple of good employees, the one girl that was rude and didnt take care of our request and the manager that was too busy to hear from his customers make me say that I can't recommend this hotel to anyone, until improvements are made with management and some of the staff.
p.s. The internet was slow as well, and look at all the deals for this hotel if you decide to stay, we went with Priceline.com and if we went with the hotel directly, we would have saved $$$, getting our third night free.....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your review. We always appreciate when our guests take the time to let us know how we are doing. I want to apologize for the lack of communication delivered to you by our staff. It seems that a fairly simple explanation could have relieved a huge amount of stress that was put on your family. The room type you were staying in a Queen Loft cannot have the inflatable mattress in the room as it is against fire code for our building. We could have put you in a different room with a single King bed that would have allowed an inflatable mattress had that been your preference. I am sorry once again that during your multiple night stay it was never explained that this was the policy. I did have a name and number brought to my attention this past Monday. However the number I was given doesn’t seem to be correct, I am sorry I have not been able to get in touch with you personally. If you would like you can certainly call me directly at the hotel and I would be more than happy to speak with you. I can be reached at (443) 577-3120.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.