My husband called the hotel directly to book the hotel on the morning of our arrival. He was told his credit card would be charged in full for the 2 queen bed reservation and we received an email for the 2 queen bed reservation. He also told them it would be a late check in, and they said that would be no problem. We arrived at the hotel with our two young children around 11:00pm and were told there were no 2 queen rooms left. I felt sorry for the girl checking us (and many others) in because it seems that the person who caused all this turmoil had left others to deal with it. The two girls at the desk said that "someone" apparently booked many more queen rooms than they have, resulting in our (and others) frustration. I reluctantly agreed to a king room and said that I would need 2 rollaway beds, but of course, there were no rollaway beds left. She then offered 2 king rooms at a very good price which we took. The hotel itself is very nice, and the rooms were also. I loved the Bliss products in the bathroom. The front desk clerk was very accommodating, and completely understood our frustration so at least there is SOME good customer service at this hotel. If they got rid of the person who caused this booking mess I would stay at this hotel again.