We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“BEST HOTEL IN MARYLAND” 5 of 5 stars
Review of Aloft Arundel Mills

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Aloft Arundel Mills to your Saves list
Aloft Arundel Mills
3.0 of 5 Hotel   |   7520 Teague Road, Hanover, MD 21076   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Book Early and Save
Ranked #10 of 13 Hotels in Hanover
1 review
“BEST HOTEL IN MARYLAND”
5 of 5 stars Reviewed 4 days ago NEW via mobile

Very clean. AMAZING customer service. Lisa and Dominique were two of the best employees here!!! Everyone is so friendly. The heated pool was a huge benefit. The hotel overall is an absolutely amazing establishment. HIGHLY recommended!!!

  • Stayed October 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, Manager at Aloft Arundel Mills, responded to this review, 3 days ago
Thank you so much for your kind words - we really appreciate you staying with us!!!

Sincerely,
Kevin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

281 reviews from our community

Traveler rating
    110
    56
    61
    28
    26
See reviews for
56
75
33
67
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
Virginia
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We've stayed here 4-6 times over the last 2 years. Lisa provided the quickest and slickest check-in ever! Seriously! She offered us every discount and deal including casino cash. Of course, we come here because not only are the rooms extremely cool, but the price is the best around this area. I must emphasize that it was Lisa who put the best business front ever. Previous visits have yielded slow and inefficient service. And finally wi-fi works for Apple devices!

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, Manager at Aloft Arundel Mills, responded to this review, 3 days ago
Thank you for the great review - Lisa will definitely be recognized. Hope to see you again very soon!

Sincerely,
Kevin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marshfield, Massachusetts
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Just stayed overnight. Front desk supervisor, Lisa was very good explaining the shuttle bus service (we did not use). The way membership works, etc. The rooms are comfortable & clean. Furniture was minimal but everything a person would need. We called it Ikea type. Would definitely stay there again.

Room Tip: Across the road from the Mall & Casino. No outside noise
See more room tips
  • Stayed October 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff was wonderful, and we enjoyed our stay at the Aloft. A special thanks to Lisa for making things very easy for our group. The rooms are spacious and the beds are comfortable. Good value for the cost. We did have an issue with the shower getting the entire floor wet, and that was probably our biggest complaint. The location is close to everything, and the rooms were clean and well appointed. The helpful, courteous staff definitely ensured that we would stay here again.

Room Tip: We were at the end of the hall. It was very quiet.
See more room tips
  • Stayed October 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elkhart, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed 1 week ago

Started off by calling for the shuttle at the airport...arrived 55 minutes later, yet the hotel is 15 minutes away. Next morning maids did not leave replacement towels. Called for them twice that evening to bring us towels before they brought them. The following morning the maids NEVER CAME AT ALL...and we tip daily to the maids! So, no fresh towels, running out of TP, beds unmade. Really? The shuttles always made you wait longer than you should have to.

I would not recommend this place to anyone! Where is the pride for the property? They are understaffed, the front desk has one person and between phones going unanswered for much too long and having to wait for service it's ridiculous!

Don't stay here!

Room Tip: Take ear plugs, the highway and the airport noise interrupt the night.
See more room tips
  • Stayed October 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan L, Starwood Hotels at Aloft Arundel Mills, responded to this review, 1 week ago
Dear GenaB5,
Thank you for taking the time to provide us with your feedback in regard to your recent stay. We sincerely apologize for the time you waiting for our shuttle service as we became expectantly very busy the day of your arrival, and we will address your comments with our front desk team so they accurately communicate potential shuttle delays to our guests. Additionally, we are very sorry for the inconvenience caused by the lack of housekeeping you experienced as this is not the standard we expect to uphold, and we will also work with our housekeeping team to ensure all rooms are maintained in top notch condition. Thank you again for your review, and we hope you will consider staying with us again to prove that this is not the norm. Take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
GTA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Great check in service, cool lobby vibe, gym was good, room was clean and functional. Only issue I had was the noise of the hvac system in the room. Appreciated the shuttle service to the mall/casino. Driver was extra helpful in explaining the rules for the players club (still didn't win tho...) ;)

Stayed October 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga, Canada
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We had previously stayed at an Aloft a few years back so I was excited to try this chain again. The highlight was the location which is right across from a large outlet mall and casino. It's also right off the highway so it has great accessibility. The downside was that the hotel is starting to show its wear and tear. Carpet was stained, patched up holes in the wall and mold and mildew in the shower. If you didn't point the shower head toward the wall, the entire floor got soaked. To add to things, our room didn't get cleaned one day.

Stayed August 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan L, Starwood Hotels at Aloft Arundel Mills, responded to this review, 1 week ago
Dear Dorothy S,
We are sorry that you did not enjoy our accommodations during your recent stay at our hotel. We take our guest comments very seriously and will address your comments in regard to cleanliness with housekeeping to ensure this is improved. We will begin our renovation in November, and we hope you will give us another try in the future so you can enjoy our new look. All the best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Aloft Arundel Mills? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Aloft Arundel Mills

Address: 7520 Teague Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 13 Hotels in Hanover
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Arundel Mills 3*
Number of rooms: 42
Official Description (provided by the hotel):
The new Aloft Arundel Mills Hotel, located just minutes outside Baltimore and the BWI Airport, is near fantastic shopping at the Arundel Mills Mall, great restaurants and lots of family-friendly fun. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood, Orbitz, Booking.com, Travelocity, Priceline, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Aloft Arundel Mills reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aloft Arundel Mills Hotel Hanover
Aloft Hotel Arundel Mills

Owners: What's your side of the story?

If you own or manage Aloft Arundel Mills, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.